Creating an account for your Thinkcar vehicle diagnostic tablet is simple and easy. Just follow these steps:

  1. Power on your ThinkCar diagnostic tablet and ensure it is connected to the internet via Wi-Fi.
  2. Locate and launch the ThinkCar app on the tablet's home screen.
  3. On the app's welcome screen, you'll find options to "Sign In" or "Sign Up." Tap on "Sign Up" to create a new account.
  4. Enter your email address and create a strong password. Make sure to use a valid email address, as it will be used for account verification and password recovery.
  5. Read and accept the terms and conditions and privacy policy by checking the appropriate boxes.
  6. Tap "Sign Up" or "Register" to submit your information. You will receive a confirmation email shortly.
  7. Open the confirmation email and click on the verification link provided to activate your account.
  8. Return to the Thinkcar app or device, sign in with your new account credentials, and start enjoying the features and benefits of your Thinkcar vehicle diagnostic tablet.

If you encounter any issues during the account creation process or need further assistance, please don't hesitate to contact our support team via our Contact Us page or by phone at (909) 321-5665.

We're here to help!

If you're experiencing issues logging in to your Thinkcar tablet, there are several common causes to consider:

  1. Using a different email than the one you originally signed up with: Ensure you're entering the email address you used when creating your Thinkcar account.

  2. Misspelling your email or password: Double-check your email and password for any typos or errors. Make sure you're entering them correctly, paying attention to capitalization and any special characters.

  3. Entering the wrong password: It's possible that you might be entering an incorrect password. If you can't remember your password, use the "Forgot Password" feature on the login screen to reset it. You'll receive instructions on how to create a new password via your registered email address.

If you've tried the above solutions and are still having trouble logging in, please contact our support team by submitting a ticket through the "Contact Us" page on or calling us at (909) 321-5665 for further assistance.

It's essential to understand that the login information for the Thinkcar website and your Thinkcar device is separate and works independently from each other.

If you need to reset your password for the official Thinkcar website (, follow these steps:

  1. Go to the login page and click on the "Forgot Password" or "Reset Password" link.
  2. Enter your registered email address and follow the prompts provided.
  3. You will receive an email with instructions on how to create a new password.

If you're experiencing issues logging in to your Thinkcar device, ensure you're using the same login information you used when registering the device. Pay attention to any misspellings in your email and password, as these are common factors for login issues.

Please note that we do not have control over third-party Chinese websites' login systems. If you're trying to access a third-party website, you will need to contact them directly for further assistance.

If you have checked your login information and still cannot access your Thinkcar device, please submit a support ticket through the "Contact Us" page on for further assistance. 

Our support team will help you resolve the issue as soon as possible.

The serial number is an essential piece of information needed for various purposes, such as registering your Thinkcar diagnostic tablet or requesting technical support. To locate the serial number for your Thinkcar diagnostic tablet, follow these steps:

  1. Check the back of the tablet: The serial number is usually printed on a label affixed to the back of the tablet or device. It might be a combination of letters and numbers.

  2. Examine the packaging box: If you still have the original packaging box, you can also find the serial number printed on a label or sticker attached to the box.

  3. Professional diagnostic tablets – Activation card: For our professional diagnostic tablet users, an activation card is included in the package. This card contains both the serial number and an activation code for your device. Make sure to keep this card in a safe place for future reference.

If you are unable to locate your serial number or have misplaced the activation card, you can request a new one by completing a support ticket:

  1. Visit our contact page: Go to the Thinkcar website and navigate to the "Contact Us" page on the top right corner of our website.

  2. Complete a support ticket: Fill out the contact form with your name, email address, and a detailed description of your issue, mentioning that you need assistance in locating or obtaining a new serial number.

  3. Await a response: Our customer support team will review your request and get in touch with you as soon as possible to provide further assistance.

Remember, if you need any help or have any questions, feel free to contact our customer support through the Contact Us page on our website.

Yes, your Thinkcar Professional Tablet does need to be charged to function properly. You can conveniently charge it using the USB cable provided with the device. Simply connect the cable to the tablet and a suitable power source to ensure your tablet remains powered and ready for use.

You can use the USB port to do the following;

  1. Updating device software: The USB port can be used to connect the device to a computer and download software updates to ensure that the device is functioning optimally and has the latest features.

  2. Saving and transferring data: The USB port can be used to transfer data, such as diagnostic reports, from the device to a computer for storage or analysis.

  3. Powering the device for initial set up: The USB port can be used to power the device during the initial set up process, allowing you to use the device without having to connect it to a vehicle. This can be done via wall charger or connecting it to other device like computer.

  4. Connecting to other devices: The USB port can be used to connect the device to other devices, such as a computer or a printer, for additional functionality and versatility.

If you experiencing login issues with your Thinkcar device, please submit a support ticket through the "Contact Us" page on for further assistance.Our support team will help you resolve the issue as soon as possible.

The PLATINUM S8 is a professional tablet tool that uses OBD2 port connection that is designed to work with most vehicles that have an OBD2 port, which typically includes vehicles manufactured since 1996. For vehicles manufactured before 2000, there is a possibility that the Thinkcar professional tablet may not be compatible due to limited software development and support for older models.
  1. Check using your PLATINUM S8 device:
    1. On your device, select "Diagnosis" from the Home Main Menu.
    2. You can use "Search" or Select vehicle manufacturer from available menu options.
    3. Select "Vehicle Coverage" button at the bottom of screen/menu options
  2. Check via Thinkcar official website ( Select the "Vehicle Coverage" page from left top menu.
    1. Make 

Important things to remember;

  1. Check your vehicle's manufacturing year and make sure it is within the compatible range.
  2. Locate your vehicle's OBD2 port, which is usually found under the dashboard, near the driver's side.
  3. Confirm that your vehicle's OBD2 port has the standard 16-pin interface, which is the connection used by the Thinkcar Plug & Play DIY Tool.
  4. Check via Thinkcar official website ( Select the "Vehicle Coverage" page to check compatibility.

Note: Check if your Thinkcar professional tablet tool requires any specific software or firmware updates to work with your specific vehicle's make, model, and year.

Additionally, some newer vehicles or special functions may required. You will receive error or will not have menu options for diagnosis if your vehicle is not covered.

If you are still experiencing error, please submit support ticket via "Contact Us" page to inquire about specific compatibility with your vehicle's make, model, and year.

Submitting feedback to the engineers of the Thinkcar PLATINUM S8 is an important way to help improve the product and ensure that it meets the needs of users. Here are a few ways you can submit feedback:

  1. Contact customer support: You can contact the customer support team of Thinkcar by email, phone, or through their website. The customer support team can forward your feedback to the engineers for review.

  2. Submit using your PLATINUM S8 device:

      1. On your device, select "Feedback" from the Home Main Menu.
      2. Select the report you wish to send for "Feedback"
      3. Complete required information and submit

If you are still experiencing errors submit a support ticket via our "Contact Us" page.

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