Tech Support
Which Software Renewal Do You Need?
Compare our software renewal plans and select the best option for your needs
Passenger Vehicle Coverage
Cars, SUVs & Light Trucks
$599
/ year
Heavy Duty Truck Coverage
Commercial Trucks, Diesel & Fleet
$699
/ year
| VEHICLE COVERAGE | Passenger Vehicle Coverage | Heavy Duty Truck Coverage |
|---|---|---|
|
Vehicle Types
What vehicles are covered
|
Cars, SUVs, Light Trucks (12V OBDII (1996-present) | Commercial Trucks, Diesel (12V & 24V systems) |
|
Vehicle Brands
Coverage Scope
|
100+ Brands (US, European, Asian) | 100+ Brands (Commercial Vehicle, Diesel Trucks) |
|
Protocol Support
|
Standard OBDII / CAN | J1939 & J1708 (Heavy Duty specific) |
| DIAGNOSTIC FEATURES | ||
|
Full System Diagnostics
|
✔ | ✔ |
|
Advanced Service Functions
|
✔ | ✔ |
|
DPF Regeneration
|
(Not applicable) | ✔ |
| SUBSCRIPTION DETAILS | ||
|
Term Length
|
12 months | 12 months |
|
Auto-Renews?
|
No - Manual Renewal Required | No - Manual Renewal Required |
|
After Expiry
What happends if i don't renew
|
Scanner works, no new updates or new model coverage | Scanner works, no new updates or new model coverage |
|
Delivery Method
|
Digital - T-Code via email | Digital - T-Code via email |
|
Transferable?
|
Bound to 1 device serial # | Bound to 1 device serial # |
|
Hardware Included?
|
Software only | Software only |
|
Activation
|
Redeem in app | Redeem in app |
|
Covers Heavy Duty (HD) vehicles?
|
Passenger only - HD sold separately | ✔ |
|
US-Based Support
|
✔ | ✔ |
|
New Model Year Updates
How often coverage expands
|
Monthly (Wi-Fi, one-click install) | Monthly (Wi-Fi, one-click install) |
| COMPATIBLE SCANNING TOOLS | ||
|
Model
Device Compatibility
|
S8, S8 PRO, S10 PRO, S10 CANFD, S12, S20, PLATINUM HD, 394, 391,191,399, Thinktool Pro, Thinktool Pros | PLATINUM HD, S10, S10 CANFD, S20, S12 (⚠ Requires THINKDIAG HML adapter for S10/S10 CAN FD) |