Please note that if your purchase was not made directly through our official website (www.thinkcarus.com), we cannot be held responsible for any issues, defects, or concerns regarding the product. In such cases, we kindly request that you reach out to the third-party seller from whom you originally purchased the item. Our team at Thinkcar USA is dedicated to providing exceptional customer service and support, but we can only offer assistance for products bought directly from our platform.