A: To become a ThinkCar dealer, simply follow these steps:

1. Visit our website, www.thinkcarus.com, and
2. complete the "Become a Dealer" application form with your personal and business information, ensuring that all fields are accurately filled out.
3. Submit your application.

Important to know: To become a wholesale deler with Thincar, it is required that you have a functional website as a minimum requirement. This is essential to facilitate communication between your company and its customers regarding various aspects such as orders, returns, and warranty inquiries.

Once your application is received, a ThinkCar account manager will review your information and reach out to you with any additional requests or requirements. Our team is dedicated to helping you become a successful dealer, and we will provide the necessary guidance and support throughout the process.

If you have any questions or need assistance, please don't hesitate to contact our support team at online@thinkcarus.com or (909) 321-5665.

Required Information

• Business Information
• Functional and Operating Website
• Business Lisence or Tax Indentification Document
• Resale Certificate
• Sellers Permit (CA Only)

IMPORTANT REMINDER: Due to our current business structure, Thinkcar Tech Inc. is not accepting any Amazon, eBay third party seller accounts. If you are soley selling our products on these third-party platforms, your application will be denied. 

If you need assistance with your Thinkcar scanner, the best way to reach our tech support team is by submitting a support ticket through the "Contact Us" page on our website. To submit a support ticket, follow these steps:

1. Visit our official website at thinkcarus.com.

2. Scroll down to the bottom of the page and click on the "Contact Us" link.

3. Fill out the support ticket form with your name, email address, and a brief description of the issue you're experiencing. Be sure to include any relevant details or error messages to help our team better understand your concern.

4. Click on the "Submit" button to send your support ticket. Our tech support team will review your request and get back to you as soon as possible to provide further assistance.

Please note that we do not provide support for defective items purchased from third-party sellers. If you have purchased your Thinkcar scanner from a third-party seller and are experiencing issues, we recommend contacting the original seller for assistance.

If you have any additional questions or concerns, please don't hesitate to reach out to our support team through the "Contact Us" page, and we will be happy to help.

Yes, Thinkcar is proud to offer an Affiliate program for those interested in promoting our products and earning commissions. 

To join our Affiliate program, you can apply through our partnership application, which can be found on our official website, thinkcarus.com. Once your application is submitted, our team will review it and, if approved, you'll be able to access exclusive discounts on our products and earn commission on sales generated through your referrals.

• Apply Now>

By joining our Affiliate program, you'll have the opportunity to collaborate with Thinkcar and help grow our brand while benefiting from your promotional efforts.

If you have any questions about our Affiliate program or need assistance with the application process, please feel free to reach out to us via the "Contact Us" page on our website.

Yes, Thinkcar does offer a loaner program to qualified individuals or retailers. However, we take this program very seriously, and we want to ensure that it benefits both Thinkcar and the customer.

The loaner program is focused on potential customers and honest feedback between real customers or retailers to ensure that the tool will be a great addition to their existing catalog of services. This way, we can gather insights on how our products are being used, how they can be improved, and what features customers value the most.

If you are interested in participating in our loaner program, please complete our Loaner Program application form. Here are some details on how you can qualify for the program and what is expected of you as a participant.

1. Must be a qualified individual or retailer who is interested in purchasing and reselling Thinkcar products or using them for their own business needs.
2. Must provide valid identification and proof of business, such as a tax ID or business license.
3. Must have a legitimate and verifiable business address and contact information.
4. Must have a clear understanding of the loaner program and agree to its terms and conditions.
5. Must provide feedback on the product's performance, including any issues or suggestions for improvement, within a specified timeframe.
6. Must be willing to return the loaned product in good condition within the agreed-upon timeframe.
7. Must agree to cover any damages or losses incurred during the loan period.
8. Must agree to not copy, reverse-engineer, or modify the loaned product in any way.
9. Must agree to allow Thinkcar to use their feedback and any related information for marketing or promotional purposes.

Here are some possible disqualifications for Thinkcar's loaner program;

1. Individuals or businesses that have previously participated in the loaner program and failed to return the loaned product on time or in good condition.
2. Individuals or businesses that have a history of fraudulent or unethical practices.
3. Individuals or businesses that do not have a clear need for the loaned product or cannot demonstrate a legitimate interest in Thinkcar products.
4. Individuals or businesses that cannot provide valid identification or proof of business, such as a tax ID or business license.
5. Individuals or businesses that cannot provide a clear understanding of the loaner program or agree to its terms and conditions.
6. Individuals or businesses that cannot provide feedback on the product's performance or return the loaned product in good condition within the agreed-upon timeframe.
7. Individuals or businesses that cannot cover any damages or losses incurred during the loan period.
8. Individuals or businesses that do not meet the minimum qualifications or requirements for participation in the loaner program.

Please note that these disqualifications are not exhaustive and that Thinkcar reserves the right to add or modify them at any time without prior notice. Also note that meeting these qualifications does not guarantee participation in the loaner program. Thinkcar reserves the right to accept or reject applicants based on their qualifications, availability of loaner products, and other factors. The loaner program is subject to availability and certain terms and conditions apply.

We look forward to working with you and hearing your feedback on our products.

If you purchased a vehicle diagnostic product from Thinkcar, the manufacturer, you may have purchased it from one of their official websites or a third-party website. 

• If you purchased directly from thinkcar.com, you purchased it from a Chinese-operated business. 
• If you purchased from thinkcarus.com, you purchased it from the official USA distributor, which provides English-speaking customer service and USA shipping lead time.
• If you purchased from a big retailer like Walmart , Amazon or AliExpress you should contact their customer service team and follow their return and customer procedures. Thinkcarus.com will not be able to assist with returns or customer service for purchases made through third-party retailers.
  

Disclaimer: Please note that if you purchased from mythinkcar.com, you purchased from a third-party Chinese-operated website and Thinkcarus.com will not be responsible for any returns, customer service, defects, or issues. Only those who have purchased from the official website thinkcarus.com are eligible for customer service provided by Thinkcarus.com.

We recommend checking your purchase confirmation email or receipt to see where you made your purchase. This should indicate the website or platform you used to make your purchase.

Please note that this information is provided as a general guideline and may not apply to all situations. If you have any specific questions or concerns about your purchase, please contact the appropriate customer service team for assistance.

You are welcome to complete a support ticket via our contact us page and we will gladly assist you in determining your unique situation.

The best method to submit feedback to our engineers and Tech Support team is through your Thinkcar tablet itself. On the home screen of your device, simply tap the "Feedback" button. This direct communication channel ensures that your issues are looked into promptly and effectively.

We want to remind you that Thinkcar tablets are a constantly evolving product, and your feedback plays a crucial role in helping us identify and fix any issues. When a bug fix or enhancement is developed based on customer feedback, it will be incorporated into the next software update. 

To take full advantage of these updates, always make sure your professional scanner is up-to-date with the latest software. This will allow you to benefit from bug fixes, coverage updates, and other improvements that come with each update.

If you are still experiencing issues, you are welcome to open a support ticket via our "Contact us" page.

If you're looking to purchase the vehicle passenger or heavy-duty coverage upgrade for your Thinkcar Platinum tool, you can easily do so through our official website at thinkcarus.com.

• PASSENGER VEHICLE COVERAGE SOFTWARE

• HEAVY DUTY VEHICLE COVERAGE SOFTWARE

Once you've made your purchase, our team will reach out to you to obtain your serial number so that we can provide you with the Tcode that will unlock the software.

It's important to note that some software upgrades can also be purchased directly through the tablet itself, which will unlock the special function you're looking for.

Disclaimer: Please note that Thinkcar does not provide support for software purchases made through any third-party websites or dealers. We can only provide assistance to customers who purchase software directly through our official website. If you have purchased software from a third-party seller or through the tablet, we recommend contacting the seller directly for support. However, if you are experiencing issues with the software and are unable to receive assistance from the seller, we may be able to forward the information to our engineers overseas to investigate the issue further. Please be aware that while we will do our best to provide support, we cannot guarantee that issues with third-party software purchases can be resolved. We highly recommend purchasing software directly through our official website to ensure the best possible experience and support.

If you experience any issues during the purchasing process or need assistance with unlocking the software, please don't hesitate to contact us through our "Contact Us" page and submit a support ticket.

Our customer support team will be happy to assist you with any questions or concerns you may have.

Placing an order with Thinkcarus.com is simple and convenient. Please follow these steps to place your order:

1. Visit our website: Go to www.thinkcarus.com to start shopping for your desired automotive products and accessories.

2. Browse our catalog: Explore our extensive range of products by selecting the relevant category or using the search bar at the top of the page to find a specific item.

3. Add to cart: Once you have found your desired item(s), click on the "Add to Cart" button to add the product(s) to your shopping cart.

4. Review your cart: Click on the "Cart" icon at the top-right corner of the page to review your selected items, update quantities, or remove items as needed.

5. Proceed to checkout: After reviewing your cart, click on the "Proceed to Checkout" button to move forward with the purchasing process.

6. Sign in or create an account: If you already have an account with www.thinkcarus.com, sign in with your email address and password. If you're a new customer, you can create an account by clicking on the "Create Account" button and providing the required information.

7. Enter shipping information: Fill in your shipping address and choose your preferred shipping method. If your billing address is the same as your shipping address, check the box to save time.

8. Choose payment method: Select your desired payment method and provide the necessary information. We accept various payment options, such as credit/debit cards, PayPal, ShopPay, Afterpay, Amazon Pay, Klarna and more.

9. Review and confirm: Review your order details, including the shipping and payment information, to ensure everything is correct. If you have a discount code, enter it in the designated field and click "Apply."

10. Place your order: Click on the "Place Order" button to finalize your purchase. You will receive an order confirmation email with your order number and other relevant details.

If you require any assistance during the ordering process, please feel free to contact our customer support team at online@thinkcarus.com or through our live chat feature available on the website.

A: If you need assistance with an order placed through our official website, www.thinkcarus.com, please follow these steps:

1. Visit our website and navigate to the "Contact Us" page to complete support ticket.
2. Open a support ticket by providing the necessary details, including your name, email address, order number, and a description of the issue or question.
3. Submit the ticket, and our support team will respond as soon as possible to help you with your order.

Please be aware that we cannot provide assistance for orders placed through third-party websites or sellers. If you purchased your Thinkcar product elsewhere, we kindly ask that you follow the return and refund process outlined by the original place of purchase. Each retailer may have its own policies and procedures for handling returns and refunds, so it's essential to review their guidelines to ensure a smooth resolution.

If you have any other questions or concerns, feel free to reach out to our support team at online@thinkcarus.com or call (909) 321-5665

We are here to help!

Our system may flag an order for fraud due to various reasons, including but not limited to the following:

1. Incomplete or missing information during the checkout process.
2. Multiple failed payment attempts.
3. Similar shopping activity from known fraudulent customers.
4. International orders with non-recognized IP addresses.
5. A previous completed check out with flagged status
6. No answer or reply when trying to reach provided contact information during check out

To ensure the security of our customers and prevent fraudulent activities, we may request that you sign Docusign documents confirming your order details. This step helps us verify that you are a genuine customer and not a potential fraud risk.

Additionally, for high-ticket items such as our Platinum professional scanners, which cost thousands of dollars, we may also require Docusign documents to confirm your purchase. This extra layer of security helps protect both our customers and our business from potential fraud.

We understand that this may cause some inconvenience, but please know that we take the security of our customers and their transactions very seriously. We appreciate your understanding and cooperation in helping us maintain a safe and secure shopping environment. 

If you have any further questions or concerns, please don't hesitate to reach out to our support team through the "Contact Us" page, and we will be happy to assist you.

If you have purchased your Thinkcar product from our official website (thinkcarus.com), you will receive an email with tracking information once your item has shipped. Please check your email inbox, including spam or promotions folders, for this information. Usually our shipping lead time after receiving your order is 24-48 hours excluding weekends. If your order is an international order, shipping lead times may be longer due to custom and duties information

Additionally, if you created an account on our website during checkout, you can log in to your account to check the order status and access tracking information. We highly recommend creating an account on our website to keep track of your order history and save payment information for easier future checkouts.

Please note that if you purchased from a third-party seller, we are not responsible for any lost packages or delays. In such cases, you should reach out to the authorized dealer directly, as we cannot access tracking information or order status for purchases made through other sellers.

If you are not receiving a response from the seller, you are welcome to open a support ticket via the "Contact Us" page on our website. Our representatives will investigate the issue and provide further guidance as needed.

If you would like to return your Thinkcar order, please note the following:

1. If you purchased your product directly from our official website (thinkcarus.com), you can submit a return request by contacting our support team via the "Contact Us" page. Provide your order details and the reason for the return, and our team will guide you through the return process.

2. If you purchased your Thinkcar product from a third-party seller, you must contact the original seller for return information, as we do not accept returns for products not purchased directly from our official website.

3. If you purchased your Thinkcar product from an authorized dealer, please follow their specific return process, as each dealer may have different return policies and procedures.

Before returning a product, we recommend checking the return policy of the original seller or authorized dealer to ensure your return is in compliance with their terms and conditions.

Please be aware that customers are responsible for return shipping costs for buyer's remorse returns or No longer need return reasons. If you are interested in a replacement for a defective item, you will need to open a support ticket with our team. If your case is approved, we will ship out a new, working product as a replacement.

In cases where Thinkcar provides you with a return label, be aware that it is a discounted return label. The cost of the return shipping will be deducted from your refund amount once items are received at our return facility. By using the provided return label, you acknowledge and accept that your refund will be reduced by the applicable return shipping cost.

If you have any additional questions or concerns, please don't hesitate to reach out to our support team through the "Contact Us" page, and we will be happy to help.

We understand how frustrating it can be to receive a damaged or defective item. If you've received a damaged or defective item, please follow the steps below to resolve the issue.

Please note that we can only provide assistance for items purchased through our official website, thinkcarus.com. If you purchased from a third-party seller or a Chinese-operated website, you'll need to contact them directly for assistance.

1. Report the issue within 30 days of the delivery date. We cannot guarantee assistance for damaged or defective items reported more than 30 days after delivery. If item becomes defective after the 30 days due to manufacturer defect, follow the "Warranty" policy for return.

2. Open a support ticket through the "Contact Us" page on our website. Provide your order information and a description of the issue.

3. Attach photos of the damaged or defective item, as we may require visual evidence to properly address the issue.

4. If instructed, return the original item to our Returns Center. If the item is not received, we reserve the right to reverse the refund or charge for a replacement unit.

We will work diligently to provide a resolution for your damaged or defective item. If you have any further questions or concerns, please don't hesitate to reach out to our support team through the "Contact Us" page, and we will be happy to assist you.

Thinkcar's return policy applies only to items purchased directly from our official website, thinkcarus.com. We do not accept returns for items purchased from third-party sellers or other websites. Our return policy includes the following:

1. Returns are accepted within 30 days from the date of purchase or delivery date.

2. If your item is damaged or missing parts, please submit a support ticket through the "Contact Us" page on our website. Provide your order details and a description of the issue, and our team will assist you.

3. To be eligible for a return, the item must be in its original, undamaged condition, disassembled (if the item(s) were originally delivered disassembled), and in its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that's similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150lbs.

4. For buyer's remorse returns or items returned due to no fault by Thinkcar, customers will be responsible for return shipping costs. We can provide a discounted shipping label, and the cost will be deducted from your refund once the item is received at the return facility.

There are some items that cannot be returned:

• Open Box (Items Cannot be Returned or Replaced)
• Final Sale Items
• Gift cards/Software
• Personalized items
• Bundled items at discounted rates, e.g., "5 for $25" (unless the entire bundle is returned)
• Items marked "Non-Returnable" on the sale page
• Replacement
• Defective items

Note: If an order is returned to us because you refused delivery, we will charge the appropriate return costs and they will be deducted from your refund.

If you have any additional questions or concerns about Thinkcar's return policy, please don't hesitate to reach out to our support team through the "Contact Us" page, and we will be happy to help.

When you place an order from our official website (thinkcarus.com), we offer free standard ground shipping for domestic orders within the continental United States. If you prefer express shipping, the cost will be calculated during the checkout process based on your location and shipping preferences.

For international orders, please note that customers are responsible for shipping costs and any applicable customs duties or taxes. These fees will be calculated and displayed during the checkout process. If you have any questions or concerns regarding shipping fees, feel free to reach out to us through the "Contact Us" page on our website, and our team will be happy to assist you.

Yes, we do offer international shipping for Thinkcar products. To place an order, please visit our official website at thinkcarus.com. Shipping costs will be calculated during the checkout process based on your location.

After we receive your order, an account representative will reach out to you to gather additional information required for customs clearance and duties. Please note that any applicable customs duties or taxes are the responsibility of the customer.

Additionally, we ship to all U.S. territories, including Puerto Rico, Hawaii, Guam, and others. Rest assured, we strive to provide our customers with a seamless and convenient shopping experience, no matter where they are located.

While we do not directly offer a payment plan through Thinkcar, customers are welcome to purchase from our official website (thinkcarus.com) using our "Buy Now, Pay Later" partners like Afterpay, Klarna, and ShopPay. These payment options allow you to split your purchase into smaller, more manageable installments.

Additionally, we accept express payment methods such as PayPal, Amazon Pay, Google Pay, and Apple Pay for your convenience.

If you need assistance placing an order or have any questions regarding payment options, please don't hesitate to contact us at (909) 321-5665, and our team will be more than happy to help.

Yes, when you purchase a Thinkcar product from our official store (thinkcarus.com), it comes with a 1-year limited warranty. Please be aware that this warranty only covers defects in materials and workmanship under normal use.

The warranty will be voided if the product is misused, damaged, or modified. To ensure the warranty remains valid, please follow the proper usage guidelines and handle your Thinkcar device with care.

We would like to emphasize that we are not responsible for any purchases made through third-party sellers and cannot honor warranties for products obtained from such sources. If you have purchased a Thinkcar product from a third-party seller, please reach out to the original point of purchase for any warranty or support concerns. It is always recommended to purchase directly from our official store (thinkcarus.com) to ensure you receive a genuine product with the full benefits of our 1-year limited warranty and support services.

If you experience any issues with your product and need to request a warranty claim, please submit a support ticket through the "Contact Us" page on thinkcarus.com. Our support team will evaluate your claim and provide assistance accordingly.

To receive Thinkcar coupons and stay informed about exclusive promotions and discounts, we recommend signing up for our newsletter sign up in our official website www.thinkcarus.com.

We do not accept coupon codes from third-party sources, as we cannot verify their legitimacy or ensure that they are still valid. To protect our customers and maintain a consistent shopping experience, we only honor coupon codes obtained directly from Thinkcar or our official communications, such as our newsletter.

By subscribing to our newsletter, you'll be among the first to know about special offers and product updates.

If you're having trouble applying a coupon code during checkout, there could be several reasons for the issue:

1. The coupon code has expired: Please double-check the validity of the coupon and make sure it hasn't expired.
2. The coupon code has already been used: Some coupons are limited to a single use per customer. If you've used the coupon before, it may not be applicable again.
3. The coupon code is not applicable to the items in your cart: Certain promotions may only apply to specific products or have minimum purchase requirements. Check the terms and conditions of the coupon to ensure it applies to your purchase.
4. There may be a typo in the coupon code: Ensure you've entered the code correctly, without any extra spaces or characters.

If you've checked the above factors and are still having trouble with your coupon, please feel free to contact our support team by calling us or submitting a support ticket through the "Contact Us" page on thinkcarus.com. 

We're happy to help you with any issues you may encounter during the ordering process.

We understand that mistakes happen, but please note that we are not responsible for errors in the shipping address provided during the checkout process. Once the carrier has delivered the items to the address specified, we have limited control over the situation. In this case, we recommend that you take the following steps:

1. Pick up the items: If possible, make an effort to retrieve the items from the old address. You may want to contact the current resident or the building management to see if they can assist you in retrieving the package.

2. Contact the carrier: Get in touch with the carrier responsible for the delivery to inquire about their suggestions or options for resolving the issue. They may be able to provide guidance on how to proceed or offer alternative solutions.

3. Assume responsibility: It's important to understand that Thinkcar cannot be held responsible for any items lost or delivered to the wrong address due to an error made during the checkout process. We fulfill our responsibility by shipping the items to the address provided by the customer.

Disclaimer: If you wish to receive a refund for the items, they will need to be returned to us in their original condition. Please reach out to our customer support team for further assistance regarding the return process.

We apologize for any inconvenience caused, and we appreciate your understanding that it is the customer's responsibility to ensure the accuracy of the shipping address during checkout.

We understand that dealing with lost or stolen orders can be frustrating. While we empathize with your circumstances, please note that we are not responsible for lost or stolen items once they have been delivered to the address provided during checkout. We fulfill our responsibility by shipping the items to the address specified by the customer.

We highly recommend continuing to work with the local authorities regarding the theft and providing them with any necessary information or documentation. They will be better equipped to handle the situation and investigate the matter further.

Here are the recommended steps to take;

• Contact the carrier & File a claim
• File a claim with Police
  
• Contact local authorities
  

If you have any further questions or require additional assistance, please don't hesitate to reach out to our customer support team.

Creating an account for your Thinkcar vehicle diagnostic tablet is simple and easy. Just follow these steps:

1. Power on your ThinkCar diagnostic tablet and ensure it is connected to the internet via Wi-Fi.
2. Locate and launch the ThinkCar app on the tablet's home screen.
3. On the app's welcome screen, you'll find options to "Sign In" or "Sign Up." Tap on "Sign Up" to create a new account.
4. Enter your email address and create a strong password. Make sure to use a valid email address, as it will be used for account verification and password recovery.
5. Read and accept the terms and conditions and privacy policy by checking the appropriate boxes.
6. Tap "Sign Up" or "Register" to submit your information. You will receive a confirmation email shortly.
7. Open the confirmation email and click on the verification link provided to activate your account.
8. Return to the Thinkcar app or device, sign in with your new account credentials, and start enjoying the features and benefits of your Thinkcar vehicle diagnostic tablet.

If you encounter any issues during the account creation process or need further assistance, please don't hesitate to contact our support team via our Contact Us page or by phone at (909) 321-5665. 

We're here to help!

If you're experiencing issues logging in to your Thinkcar tablet, there are several common causes to consider:

1. Using a different email than the one you originally signed up with: Ensure you're entering the email address you used when creating your Thinkcar account.

2. Misspelling your email or password: Double-check your email and password for any typos or errors. Make sure you're entering them correctly, paying attention to capitalization and any special characters.

3. Entering the wrong password: It's possible that you might be entering an incorrect password. If you can't remember your password, use the "Forgot Password" feature on the login screen to reset it. You'll receive instructions on how to create a new password via your registered email address.

If you've tried the above solutions and are still having trouble logging in, please contact our support team by submitting a ticket through the "Contact Us" page on thinkcarus.com or calling us at (909) 321-5665 for further assistance.

It's essential to understand that the login information for the Thinkcar website and your Thinkcar device is separate and works independently from each other.

If you need to reset your password for the official Thinkcar website (thinkcarus.com), follow these steps:

1. Go to the login page and click on the "Forgot Password" or "Reset Password" link.
2. Enter your registered email address and follow the prompts provided.
3. You will receive an email with instructions on how to create a new password.

If you're experiencing issues logging in to your Thinkcar device, ensure you're using the same login information you used when registering the device. Pay attention to any misspellings in your email and password, as these are common factors for login issues.

Please note that we do not have control over third-party Chinese websites' login systems. If you're trying to access a third-party website, you will need to contact them directly for further assistance.

If you have checked your login information and still cannot access your Thinkcar device, please submit a support ticket through the "Contact Us" page on thinkcarus.com for further assistance. Our support team will help you resolve the issue as soon as possible.

The serial number is an essential piece of information needed for various purposes, such as registering your Thinkcar diagnostic tablet or requesting technical support. To locate the serial number for your Thinkcar diagnostic tablet, follow these steps:

1. Check the back of the tablet: The serial number is usually printed on a label affixed to the back of the tablet or device. It might be a combination of letters and numbers.

2. Examine the packaging box: If you still have the original packaging box, you can also find the serial number printed on a label or sticker attached to the box.

3. Professional diagnostic tablets – Activation card: For our professional diagnostic tablet users, an activation card is included in the package. This card contains both the serial number and an activation code for your device. Make sure to keep this card in a safe place for future reference.

If you are unable to locate your serial number or have misplaced the activation card, you can request a new one by completing a support ticket:

1. Visit our contact page: Go to the Thinkcar website and navigate to the "Contact Us" page.

2. Complete a support ticket: Fill out the contact form with your name, email address, and a detailed description of your issue, mentioning that you need assistance in locating or obtaining a new serial number.

3. Await a response: Our customer support team will review your request and get in touch with you as soon as possible to provide further assistance.

Remember, if you need any help or have any questions, feel free to contact our customer support through the Contact Us page on our website.

We understand that experiencing issues with your Thinkcar activation code can be frustrating. If your activation code is not working, it could be due to a typing error, or the code may have already been used for another account. Here's what you can do to resolve the issue:

1. Double-check the code: Ensure you have entered the activation code correctly, paying close attention to any similar-looking characters (e.g., 0 and O, 1 and I, 5 and S). It is recommended to copy and paste the code directly from the source to avoid typing errors.

2. Purchased from an authorized dealer: If you have recently purchased your Thinkcar product from an authorized dealer, we recommend reaching out to them first for assistance with your activation code.

3. Purchased from Thinkcarus.com: If you purchased your Thinkcar product directly from our official website (www.thinkcarus.com), we will be able to troubleshoot the issue further. Please complete support ticket via Contact Us page.

If you require any additional help or have further questions, please feel free to contact our customer support team at online@thinkcarus.com or through our contact us page.

If you have lost your Thinkcar activation code, don't worry, we're here to help. Firstly, you should reach out to the original point of purchase for assistance. If you bought your product directly from our official website (www.thinkcarus.com), we can provide a faster response time and in most cases provide a new activation code within 24 hours.

To get the process started, please submit a support ticket through our "Contact Us" page on thinkcarus.com website. When completing the support ticket, be sure to provide all the necessary information, such as your device's serial number, to help us resolve your issue as quickly as possible.

If you purchased your Thinkcar device from a third-party seller, our team will review your case and either forward your information to the third-party seller or provide you with their contact information for assistance. Please note that we cannot take responsibility for lost or defective items that were not purchased through our official website.

Our response time is typically within 48 hours after receiving your support ticket. If you haven't heard back from us within this timeframe, feel free to follow up via phone at (909) 321-5665.

At Thinkcar, we are committed to providing you with the latest software updates to enhance the performance and functionality of your automotive tools. The process for downloading software updates depends on whether you have a professional tablet or a DIY product. Here's how to update your ThinkCar product:

For Professional Tablets:

1. Ensure your device is connected to Wi-Fi: To download the latest software updates, make sure your professional tablet is connected to a stable Wi-Fi network.

2. Check for updates: Your tablet will automatically check for available updates and notify you when they are ready to download.

3. Download and install: Follow the on-screen instructions to download and install the software updates. Once the updates are installed, your device may require a restart to apply the changes.

For DIY Products:

If your DIY product has Wi-Fi capabilities:

1. Connect to Wi-Fi: Ensure your DIY product is connected to a stable Wi-Fi network.

2. Check for updates: Your device will automatically check for available updates and notify you when they are ready to download.

3. Download and install: Follow the on-screen instructions to download and install the software updates. Once the updates are installed, your device may require a restart to apply the changes.

If your DIY product does not have Wi-Fi capabilities:

1. Visit our Help section: Go to the footer menu on our website and click on the "Help" link.

2. Locate the software updates page: In the Help section, you will find a dedicated link for software updates. Click on this link to access a list of available updates for various ThinkCar products.

3. Download the update: Find the appropriate software update for your product, and click on the download button.

4. Follow the installation steps: Once the software update is downloaded, follow the provided installation steps to update your device. This may involve connecting your device to a computer via USB and using the provided software to update your device.

If you encounter any issues during the update process or need assistance, please contact our customer support team at online@thinkcarus.com or through the live chat feature available on our website.

To check the vehicle coverage for your Thinkcar device, follow these simple steps:

1. Visit the official Thinkcar website at thinkcarus.com.
2. Locate the "Vehicle Coverage Search" link on the top left corner of the website.
3. Click on the link, and you'll be directed to the vehicle coverage search page.
4. Select your Thinkcar device model from the dropdown menu.
5. Use the filters provided to find the specific vehicles covered by your device.

Alternatively, if you have a professional Thinkcar tablet, you can also check the vehicle coverage directly from your device:

1. On the home page of your tablet, tap the "Diagnosis" menu option.
2. Follow the prompts to view the list of supported vehicles for your specific device model.

By following these steps, you can easily determine which vehicles are supported by your Thinkcar device. If you need further assistance, feel free to contact our support team through the "Contact Us" page on thinkcarus.com.

If you're having trouble connecting your Thinkcar scanner to Wi-Fi, please follow these troubleshooting steps:

1. Check your Wi-Fi password: Make sure you're entering the correct Wi-Fi password for your network. Passwords are case-sensitive, so pay attention to capitalization and any special characters.

2. Double-check for misspellings: Ensure you're entering the Wi-Fi network name (SSID) and password accurately, without any typos or errors.

3. Restart your Thinkcar scanner and Wi-Fi router: Sometimes, restarting both devices can resolve connectivity issues. Turn off your Thinkcar scanner and unplug your Wi-Fi router for about 30 seconds. Then, plug your router back in and wait for it to establish a connection. Finally, turn on your Thinkcar scanner and try connecting to Wi-Fi again.

4. Clear the cache on your Thinkcar scanner: Clearing the cache can help resolve any connectivity issues caused by stored data. To clear the cache, navigate to the settings menu on your Thinkcar scanner, select "Apps" or "Application Manager," find the Wi-Fi-related app, and tap on "Clear Cache." After clearing the cache, try connecting to Wi-Fi again.

If you've tried these troubleshooting steps and are still unable to connect your Thinkcar scanner to Wi-Fi, please submit a support ticket through the "Contact Us" page on our website. Our team will be happy to assist you with resolving the issue.

If you are experiencing issues with your Thinkcar device not pairing via Bluetooth, please follow these steps to troubleshoot the problem:

1. Make sure your Thinkcar device is powered on and within range of your tablet or smartphone.
2. Check that Bluetooth is enabled on your tablet or smartphone.
3. Restart your Thinkcar device and your tablet or smartphone to refresh the connection.
4. Look for your Thinkcar device's serial number in the list of available Bluetooth devices on your tablet or smartphone.
5. Verify that no other devices are connected to your Thinkcar device via Bluetooth.

Note: If the above does not work, clear cache on your device and re-do above steps.

If you've tried the above steps and still cannot pair your device, please contact our support team by submitting a ticket through the "Contact Us" page on thinkcarus.com or calling us at (909) 321-5665 for further assistance.

Please note that if your device is defective and was not purchased through our official website, thinkcarus.com, you will need to contact the third-party seller for assistance with the defective item. We are not responsible for any issues with devices purchased from other sources.

Clearing the cache on your Thinkcar Platinum scanner can help improve performance and resolve issues. To clear the cache, follow these steps:

1. Power on your Thinkcar Platinum scanner and navigate to the main menu.

2. Tap the "Settings" icon, which usually looks like a gear or cogwheel.

3. Scroll down and select "Apps" or "Application Manager" to view the list of installed applications.

4. Locate the Wi-Fi-related app or any other app you'd like to clear the cache for, and tap on it.

5. In the app information screen, tap on the "Clear Cache" button. This action will delete any temporary data stored by the app.

6. Restart your Thinkcar Platinum scanner to ensure the changes take effect.

For more information and visual guidance on clearing the cache and other troubleshooting tips, you can visit our official YouTube channel, where we provide a range of instructional videos for Thinkcar users.

If you need further assistance, please feel free to submit a support ticket through the "Contact Us" page on our website, and our team will be happy to help.

Performing a factory reset on your Thinkcar Platinum scanner will restore it to its original settings and erase any user data. Please note that this process is irreversible, so make sure to back up any important data before proceeding. Here are the steps to perform a factory reset:

1. Power on your Thinkcar Platinum scanner and navigate to the main menu.

2. Tap the "Settings" icon, which usually looks like a gear (This is found on the top right corner of the home screen).

3. Scroll down and select "Settings"

4. Tap on "Factory Data Reset" to initiate the reset process.

5. You may be prompted to confirm your decision or enter your password (if applicable). Follow the on-screen instructions to proceed with the reset.

6. The Thinkcar Platinum scanner will reboot, and the factory reset process will begin. This may take a few minutes, so please be patient and avoid turning off the device during the process.

7. Once the factory reset is complete, your Thinkcar Platinum scanner will restart and display the initial setup screen. You can now set up your device as if it were new.

If you need further assistance or have any questions, please feel free to submit a support ticket through the "Contact Us" page on our website, and our team will be happy to help.

Changing the language on your Thinkcar Platinum scanner is a simple process. Follow these steps to change the language settings:

1. Power on your Thinkcar Platinum scanner and navigate to the main menu.

2. Tap the "Settings" icon, which usually looks like a gear or cogwheel.

3. Scroll down and select "Language & Input" or a similar option.

4. Tap on "Language" or "Select Language" to view the list of available languages.

5. Browse the list and select your desired language by tapping on it.

6. The Thinkcar Platinum scanner will now display text and menus in the selected language.

If you need further assistance or have any questions, please feel free to submit a support ticket through the "Contact Us" page on our website, and our team will be happy to help.

Absolutely! We have a dedicated YouTube channel where you can find a variety of helpful videos that demonstrate how to use our Thinkcar vehicle diagnostic tablets. Our channel features live demos, screen recordings, and step-by-step tutorials that cover various functions and features of our devices.

To access our YouTube channel, simply search for "Thinkcar" on YouTube or follow the link provided on our official website, thinkcarus.com. Browse through our video library to find content that addresses your specific questions or needs.

Our videos are designed to assist you in getting the most out of your Thinkcar diagnostic tablet and to ensure a smooth user experience. If you still have questions after watching our videos, feel free to reach out to our support team via the "Contact Us" page on our website for further assistance.

If you have purchased one of our professional Platinum tablets, you can check for available updates directly within the device. For our DIY devices, you can visit our website thinkcarus.com and check the Help section in the footer for any updates or announcements about new software releases.

To stay informed about the latest updates, make sure you register your device and subscribe to our newsletter on thinkcarus.com.

To do this, simply connect your Thinkcar device to a computer or mobile device via Bluetooth or Wi-Fi, and follow the instructions provided in the user manual or the device's menu.

If you need additional help or guidance, you can find tutorial videos on our YouTube channel or contact our support team through the "Contact Us" page on thinkcarus.com.

The primary difference between DIY (Do-It-Yourself) and professional diagnostic devices lies in their functionality and intended user base.

• DIY diagnostic devices are designed for vehicle owners and enthusiasts who want to perform basic diagnostic tasks and maintenance on their vehicles. These devices typically support essential functions such as reading and clearing diagnostic trouble codes (DTCs), viewing live data, and checking the readiness status of emission systems. DIY devices are generally more affordable and user-friendly, making them suitable for personal use and individuals with limited technical knowledge.
• Professional diagnostic devices, on the other hand, cater to automotive professionals, such as mechanics and technicians, who require advanced diagnostic capabilities. These devices offer a comprehensive set of features, including bi-directional controls, advanced coding, module reprogramming, and support for a wider range of vehicle systems such as ABS, SRS, transmission, and more. Professional devices usually come with a higher price tag due to their extensive functionality and the level of expertise required to operate them effectively.

In summary, DIY diagnostic devices are ideal for vehicle owners who want to perform basic maintenance and troubleshooting tasks, while professional devices are best suited for automotive professionals who require advanced diagnostic capabilities for their work.

Yes, Thinkcar devices do work with diesel vehicles. Most of our diagnostic devices support both gasoline and diesel-powered vehicles, as long as they are compatible with the OBD-II (On-Board Diagnostics II) standard, which is mandatory for most vehicles manufactured since 1996 in the United States and 2001 in the European Union.

However, it's important to note that the specific features and functions available for a diesel vehicle may vary depending on the device model and the vehicle's make and model. To ensure compatibility with your diesel vehicle, we recommend checking the "Vehicle Coverage Search" feature on the official Thinkcar website (thinkcarus.com) located on the top left of the website. Here, you can select your device model, vehicle make, and model to determine if your diesel vehicle is compatible with the selected Thinkcar device.

Keep in mind that if you have a heavy-duty diesel vehicle or commercial truck, you may require a specialized diagnostic device designed for those applications. Always verify compatibility before purchasing a diagnostic device for your diesel vehicle to ensure it meets your specific needs.

The Thinkcar app is available on multiple app stores and which app you need to download depends on the specific product that you have purchased. Here is a list of the apps that work with each product:

• Thinkdiag product: Thinkdiag+ app
• TPMS G2 product: Thinkdiag+ app
• Thinkeasy Battery Tester Clips product: Thinkeasy app
• Thinkdiag Mini product: Thinkdiag Mini app
• Thinkdriver product: Thinkdriver app

We recommend checking the documentation that came with your product or visiting the product page on our website to determine which app is appropriate for your device. If you are still unsure which app to download, please feel free to contact our customer support team for further assistance.

If you're experiencing IP restrictions after purchasing the product in the USA and sending it to another country, you'll need to request a location release through a support ticket. To do this, please follow these steps:

1. Contact the original seller: Since the seller you purchased the product from has control over your serial number and related information, it's important to reach out to them first to initiate the location release process.

2. Submit a support ticket: Along with contacting the seller, you'll need to submit a support ticket with our customer support team. Provide your product's serial number, the country it was originally purchased in (USA), and the destination country where you're currently facing IP restrictions.

3. Await a response: Our customer support team will work closely with the original seller to verify your information and lift the IP restrictions on your product. Once the process is complete, you'll be notified, and your product should function normally in the destination country.

Please note that the location release process may take some time, as it is typically handled by engineers overseas. For this reason, you may need to wait for approximately 24 to 48 hours for your request to be approved.

During this time, our customer support team will be in constant contact with you to provide updates on the status of your request. Once we have received approval and removed the IP restrictions on your product, we will notify you immediately so that you can enjoy your product without any issues.

Please note that the location release process may take some time, so we appreciate your patience and understanding as we work to resolve your issue.

The secure gateway AutoAuth is a feature that is required by some vehicle manufacturers to ensure the security of their onboard systems when connected to external diagnostic tools or devices. Here is a list of some of the vehicle manufacturers that may require secure gateway AutoAuth:

• FCA (Fiat Chrysler Automobiles)
• GM (General Motors)
• Ford
• BMW
• Mercedes-Benz
• Volkswagen
• Audi
• Porsche

ThinkCar is an authorized tool manufacturer for a growing number of vehicle brands that require secure gateway AutoAuth for diagnostics. We offer a range of diagnostic tools and solutions that are designed to work seamlessly with these vehicles' onboard systems, including the ThinkCar Pro tablet.

If you are a customer who requires secure gateway AutoAuth to access your vehicle's diagnostics, you may be able to choose the ThinkCar Pro tablet as your diagnostic tool when going through the AutoAuth network. Please note that the availability of ThinkCar Pro tablets through the AutoAuth network may vary depending on your specific vehicle make and model, and other diagnostic tools may also be available.

We encourage our customers to always consult their vehicle's user manual or contact the manufacturer directly for information about their vehicle's diagnostic requirements. If you have any questions or concerns about using ThinkCar Pro tablets or any of our other diagnostic solutions, please don't hesitate to contact us for assistance.

Here is a list of some of the secure authentication structures used by vehicle manufacturers to protect their onboard systems:

1. Secure gateway AutoAuth - Used by Fiat Chrysler Automobiles (FCA), General Motors, Ford, BMW, Mercedes-Benz, Volkswagen, Audi, Porsche, and other manufacturers to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.

2. ODX - Used by VAG Group (Volkswagen, Audi, Porsche) to require authorized diagnostic tools and software to obtain security certificates before being able to access the vehicle's systems.

3. GDS2 - Used by General Motors to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.

4. ISTA - Used by BMW to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.

5. Techstream - Used by Toyota and Lexus to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.

6. STAR - Used by Mercedes-Benz to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.

7. CONSULT - Used by Nissan and Infiniti to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.

8. IDS - Used by Ford to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.

This is not a comprehensive list, and each manufacturer may have its own unique requirements and protocols for secure authentication. It's important to use authorized and compatible diagnostic tools and software when accessing these systems to ensure their security and reliability.

Si está experimentando problemas al iniciar sesión en su tableta Thinkcar, hay varias causas comunes a considerar:

• Usar un correo electrónico diferente al que utilizó originalmente al registrarse: Asegúrese de ingresar la dirección de correo electrónico que utilizó al crear su cuenta Thinkcar.
• Escribir mal su correo electrónico o contraseña: Revise su correo electrónico y contraseña en busca de errores tipográficos o equivocaciones. Asegúrese de ingresarlos correctamente, prestando atención a las mayúsculas y cualquier caracter especial
• Ingresar la contraseña incorrecta: Es posible que esté ingresando una contraseña incorrecta. Si no recuerda su contraseña, utilice la función "Olvidé mi contraseña" en la pantalla de inicio de sesión para restablecerla. Recibirá instrucciones sobre cómo crear una nueva contraseña a través de su dirección de correo electrónico registrada.

Si ha intentado las soluciones anteriores y aún tiene problemas para iniciar sesión, comuníquese con nuestro equipo de soporte enviando un ticket a través de la página "Contáctenos" en thinkcarus.com o llámenos al (909) 321-5665 para obtener más ayuda.

Es esencial entender que la información de inicio de sesión para el sitio web de Thinkcar y su dispositivo Thinkcar es diferente y funciona de manera independiente entre sí.

Si necesita restablecer su contraseña para el sitio web oficial de Thinkcar (thinkcarus.com), siga estos pasos:

1. Vaya a la página de inicio de sesión y haga clic en el enlace "Olvidé mi contraseña" o "Restablecer contraseña".
2. Ingrese su dirección de correo electrónico registrada y siga las indicaciones proporcionadas.
3. Recibirá un correo electrónico con instrucciones sobre cómo crear una nueva contraseña.

Si está experimentando problemas al iniciar sesión en su dispositivo Thinkcar, asegúrese de estar utilizando la misma información de inicio de sesión que utilizó al registrar el dispositivo. Preste atención a cualquier error ortográfico en su correo electrónico y contraseña, ya que estos son factores comunes para problemas de inicio de sesión.

Si Tiene en cuenta que no tenemos control sobre los sistemas de inicio de sesión, como web chinos o de vendedores terceros. Si está intentando acceder a un sitio web Chino o de terceros, deberá ponerse en contacto con ellos directamente para obtener más ayuda.

Si ha verificado su información de inicio de sesión y aún no puede acceder a su dispositivo Thinkcar, envíe un ticket de soporte a través de la página "Contáctenos" en thinkcarus.com para obtener más ayuda. Nuestro equipo de soporte lo ayudará a resolver el problema lo antes posible.

Si compraste un producto de diagnóstico de vehículos de Thinkcar, el fabricante, es posible que lo hayas adquirido en uno de sus sitios web oficiales o en un sitio web de terceros.

• Sicompraste directamente en thinkcar.com, lo adquiriste de un negocio operado en China.
• Si compraste en thinkcarus.com, lo adquiriste del distribuidor oficial en EE. UU., que proporciona servicio al cliente en inglés y plazos de envío en EE. UU.
• Si compraste en un gran minorista como Walmart , Amazon, o AlliExpress debes comunicarte con su equipo de servicio al cliente y seguir sus procedimientos de devolución y atención al cliente. Thinkcarus.com no podrá ayudar con devoluciones o servicio al cliente para compras realizadas a través de minoristas de terceros.

Descargo de responsabilidad: Tenga en cuenta que si compró en mythinkcar.com, compró en un sitio web de terceros operado en China y Thinkcarus.com no será responsable de devoluciones, servicio al cliente, defectos o problemas. Solo aquellos que hayan comprado en el sitio web oficial thinkcarus.com son elegibles para el servicio al cliente proporcionado por Thinkcarus.com

Recomendamos verificar su correo electrónico de confirmación de compra o recibo para ver dónde realizó su compra. Esto debería indicar el sitio web o plataforma que utilizó para realizar su compra.

Tenga en cuenta que esta información se proporciona como una guía general y es posible que no se aplique a todas las situaciones. Si tiene preguntas o inquietudes específicas sobre su compra, comuníquese con el equipo de servicio al cliente correspondiente para obtener ayuda.

Puede completar un ticket de soporte a través de nuestra página de contacto y estaremos encantados de ayudarlo a determinar su situación única.

Si estás experimentando restricciones de IP después de comprar el producto en los Estados Unidos y enviarlo a otro país, necesitarás solicitar una liberación de ubicación a través de un ticket de soporte. Para hacerlo, sigue estos pasos:

1. Contacta al vendedor original: Dado que el vendedor del que compraste el producto tiene el control sobre tu número de serie e información relacionada, es importante contactarlos primero para iniciar el proceso de liberación de ubicación.

2. Envía un ticket de soporte: Además de contactar al vendedor, deberás enviar un ticket de soporte a nuestro equipo de atención al cliente. Proporciona el número de serie de tu producto, el país en el que se compró originalmente (Estados Unidos) y el país de destino donde actualmente estás experimentando restricciones de IP.

3. Espera una respuesta: Nuestro equipo de atención al cliente trabajará en estrecha colaboración con el vendedor original para verificar tu información y levantar las restricciones de IP en tu producto. Una vez que el proceso esté completo, se te notificará y tu producto debería funcionar normalmente en el país de destino.

¡Por supuesto! Ten en cuenta que el proceso de liberación de ubicación puede llevar algún tiempo ya que, por lo general, es realizado por ingenieros en el extranjero. Por esta razón, es posible que debas esperar entre 24 a 48 horas para que tu solicitud sea aprobada.

Durante este tiempo, nuestro equipo de atención al cliente estará en contacto constante contigo para proporcionarte actualizaciones sobre el estado de tu solicitud. Una vez que hayamos recibido la aprobación y hayamos eliminado las restricciones de IP en tu producto, te notificaremos de inmediato para que puedas disfrutar de tu producto sin ningún problema.

Ten en cuenta que el proceso de liberación de ubicación puede tomar algún tiempo, por lo que agradecemos tu paciencia y comprensión mientras trabajamos para resolver tu problema.

Gracias por contactarnos con tu consulta. Para obtener un código de activación para tu tablet Thinkcar, te recomendamos que te pongas en contacto con el lugar donde adquiriste el producto. Ellos podrán brindarte la asistencia adecuada y facilitarte el código necesario.

Además, te sugerimos que llenes un ticket de soporte a través de nuestra página de contacto. De esta manera, podremos recopilar toda la información necesaria, como el número de serie de tu tablet, para agilizar el proceso de ayuda.

Asegúrate de proporcionar todos los detalles relevantes sobre tu compra y cualquier otra información adicional que consideres importante para que podamos brindarte un mejor servicio.

Si tienes alguna otra pregunta o necesitas ayuda adicional, no dudes en comunicarte con nosotros. Estamos aquí para ayudarte. ¡Gracias por elegir Thinkcar!

Una vez que hayas completado el proceso de registro, recibirás tu código de confirmación por correo electrónico. Asegúrate de revisar la bandeja de entrada de la dirección de correo electrónico que utilizaste durante el registro. El correo electrónico debería llegar a esa dirección en poco tiempo.

Si no recibes el correo electrónico con tu código de confirmación, te recomendamos que verifiques la carpeta de spam o correo no deseado en tu bandeja de entrada. A veces, los filtros de correo electrónico pueden redirigir mensajes legítimos a esas carpetas.

Si, después de verificar todas las carpetas, aún no encuentras el correo electrónico con tu código de confirmación, te pedimos que completes un ticket de soporte a través de nuestra página de contacto. Al proporcionarnos todos los detalles necesarios, como tu dirección de correo electrónico de registro y cualquier otra información relevante, podremos ayudarte a resolver el problema lo más rápido posible.

Estamos comprometidos en brindarte la mejor experiencia de usuario posible, y estamos aquí para ayudarte en cada paso del camino. ¡Gracias por elegir nuestro servicio!