Placing an order with Thinkcarus.com is simple and convenient. Please follow these steps to place your order:

1. Visit our website: Go to www.thinkcarus.com to start shopping for your desired automotive products and accessories.
2. Browse our catalog: Explore our extensive range of products by selecting the relevant category or using the search bar at the top of the page to find a specific item.
3. Add to cart: Once you have found your desired item(s), click on the "Add to Cart" button to add the product(s) to your shopping cart.
4. Review your cart: Click on the "Cart" icon at the top-right corner of the page to review your selected items, update quantities, or remove items as needed.
5. Proceed to checkout: After reviewing your cart, click on the "Proceed to Checkout" button to move forward with the purchasing process.
6. Sign in or create an account: If you already have an account with www.thinkcarus.com, sign in with your email address and password. If you're a new customer, you can create an account by clicking on the "Create Account" button and providing the required information.
7. Enter shipping information: Fill in your shipping address and choose your preferred shipping method. If your billing address is the same as your shipping address, check the box to save time.
8. Choose payment method: Select your desired payment method and provide the necessary information. We accept various payment options, such as credit/debit cards, PayPal, ShopPay, Afterpay, Amazon Pay, Klarna and more.
9. Review and confirm: Review your order details, including the shipping and payment information, to ensure everything is correct. If you have a discount code, enter it in the designated field and click "Apply."
10. Place your order: Click on the "Place Order" button to finalize your purchase. You will receive an order confirmation email with your order number and other relevant details.

If you require any assistance during the ordering process, please feel free to contact our customer support team at online@thinkcarus.com or through our live chat feature available on the website.

Thinkcar devices are a one-time purchase, but some models include optional Software Subscriptions for ongoing updates and expanded vehicle coverage.

Many professional Thinkcar tablets (PLATINUM series) include 1–2 years of free updates with purchase. After that period, an annual subscription is available if you want to continue receiving the latest Software Updates and new vehicle coverage.

DIY Devices may include Lifetime Free updates or limited update access, depending on the model. Please refer to the product page for specific details.

No, renewal is optional.

Your Thinkcar device will continue to function even if you choose not to renew. However, renewing your subscription ensures you continue to receive:

• New vehicle coverage
• Latest diagnostic features
• Software improvements and bug fixes
  

You can renew at any time based on your needs:

• Passenger Vehicle Coverage
• Heavy-Duty Vehicle Coverage

If you choose not to renew your Software Subscription, your Thinkcar device will continue to work with the features and vehicle coverage that were available at the time your subscription expired.

However, you will not receive:

• New vehicle coverage updates
• Newly released features
• Ongoing software improvements

You can renew your subscription at any time to restore access to the latest updates and expanded coverage.

Available Software Renewal Subscription

• 1-Year Passenger Vehicle Software Renewal
• 1-Year Heavy Duty Vehicle Software Renewal

If you are unsure about your current coverage or renewal options, you can contact our support team for assistance.

The main difference comes down to what you need the tool to do and how advanced your diagnostics need to be.

DIY Devices (Best for Car Owners)

DIY tools are designed for everyday drivers and enthusiasts
who want to handle basic diagnostics and maintenance.

They typically allow you to:

• Read and clear check engine codes
• View live vehicle data
• Perform basic system checks

These devices are easy to use, more affordable, and ideal for personal vehicle maintenance.

Professional Devices (Best for Shops & Advanced
Users)

Professional Thinkcar tablets are built for mechanics, technicians, and serious users who need full diagnostic capability.

They include advanced features such as:

• Full system diagnostics (ABS, SRS, transmission, etc.)
• Bi-directional control (active tests)
• Advanced functions like coding and adaptations
• Broader vehicle coverage and deeper diagnostics

These tools are designed for professional use and offer significantly more power and flexibility.

Which One Should You Choose?

• Choose a DIY device if you want a simple, cost-effective tool for basic diagnostics
• Choose a Professional Tablet if you need advanced features, work on multiple vehicles, or run a shop.

If you're unsure which device is right for you, our team can help recommend the best option based on your needs.

Yes. The Thinkcar DIY Scanner devices are designed with user-friendly interfaces, guided diagnostics, and plug-and-play setup. Most users can start scanning within minutes.

Most Popular DIY Scanner Choices
If you're new to diagnostics, these are great starting options:

• THINKOBD 100 - Best for quick check engine light diagnostics and simple code reading.
• THINKDIAG - Powerful app-based scanner with advanced diagnostics and wireless convenience.
• THINKSCAN PLUS S2 - Easy-to-use all-in-one tool for basic diagnostics, maintenance resets, and everyday vehicle checks.
• THINKCHECK M70 - Step-up option with expanded system coverage and more advanced functions for deeper diagnostics
  

The honest answer - they're not always different. And that's intentional.

THINKCAR offers scanners at every level because different drivers have different needs. Here's how to think about it:

Basic Code Readers
If all you need is to read and clear a check engine light - just like any other basic code reader on the market - we have that. Simple, affordable, gets the job done for everyday drivers who just need the basics.

Recommended For: Basic Code Readers

• THINKOBD 100 - OBD2 Code Reader
• THINKCHECK OBD60 - DIY OBD2 Scanner

Mid-Level Scanners
For drivers who want more than just codes. These tools add live data streaming, full-system diagnostics, maintenance reset functions, and broader vehicle coverage — giving you real insight into what's happening across your entire vehicle, not just the engine light.

Recomended for: Mid-Level Scanners

• THINKDIAG - Bluetooth OBD2 Scanner
• THINKSCAN PLUS S7 - 7 System Advanced Diagnostic Scanner
• THINKCHECK M70 - Advanced Code Reader with Live Data

Professional-Grade Scanners
Built for drivers and shops doing regular maintenance and advanced repairs. These tools unlock bi-directional control, ECU coding, online programming, and dealer-level diagnostics — capabilities that go far beyond anything a basic scanner can offer.

Recomended for: Professional-Grade Scanners

• PLATINUM 191 - Professional Automotive Diagnostic Tablet
• PLATINUM S10 CAN FD - Advanced ECU Coding & Bi-Directional Scan Tool
• PLATINUM HD - Advanced Heavy Duty Automotive Diagnostic Scanner
• PLATINUM 399 - Full System Professional Diagnostic Scanner

Not sure which level is right for you? You can Contact Support for additional information.

THINKCAR offers scanners for every skill level - from first-time DIYers to professional mechanics. Entry-level models are plug and play with simple touchscreen navigation and Auto VIN identification. No technical background required.

Recommended For: Basic Code Readers

• THINKOBD 100 - OBD2 Code Reader
• THINKCHECK OBD60 - DIY OBD2 Scanner

Recomended for: Mid-Level Scanners

• THINKDIAG - Bluetooth OBD2 Scanner
• THINKSCAN PLUS S7 - 7 System Advanced Diagnostic Scanner
• THINKCHECK M70 - Advanced Code Reader with Live Data

Recomended for: Professional-Grade Scanners

• PLATINUM 191 - Professional Automotive Diagnostic Tablet
• PLATINUM S10 CAN FD - Advanced ECU Coding & Bi-Directional Scan Tool
• PLATINUM HD - Advanced Heavy Duty Automotive Diagnostic Scanner
• PLATINUM 399 - Full System Professional Diagnostic Scanner

Not sure which level is right for you? You can Contact Support for additional information.

To receive Thinkcar coupons and stay informed about exclusive promotions and discounts, we recommend signing up for our newsletter sign up in our official website www.thinkcarus.com.

We do not accept coupon codes from third-party sources, as we cannot verify their legitimacy or ensure that they are still valid. To protect our customers and maintain a consistent shopping experience, we only honor coupon codes obtained directly from Thinkcar or our official communications, such as our newsletter.

By subscribing to our newsletter, you'll be among the first to know about special offers and product updates.

If you're having trouble applying a coupon code during checkout, there could be several reasons for the issue:

1. The coupon code has expired: Please double-check the validity of the coupon and make sure it hasn't expired.
2. The coupon code has already been used: Some coupons are limited to a single use per customer. If you've used the coupon before, it may not be applicable again.
3. The coupon code is not applicable to the items in your cart: Certain promotions may only apply to specific products or have minimum purchase requirements. Check the terms and conditions of the coupon to ensure it applies to your purchase.
4. There may be a typo in the coupon code: Ensure you've entered the code correctly, without any extra spaces or characters.

If you've checked the above factors and are still having trouble with your coupon, please feel free to contact our support team by calling us or submitting a support ticket through the "Contact Us" page on thinkcarus.com. 

We're happy to help you with any issues you may encounter during the ordering process.

Absolutely! We have a dedicated YouTube channel where you can find a variety of helpful videos that demonstrate how to use our Thinkcar vehicle diagnostic tablets. Our channel features live demos, screen recordings, and step-by-step tutorials that cover various functions and features of our devices.

To access our YouTube channel, simply search for "Thinkcar" on YouTube or follow the link provided on our official website, thinkcarus.com. Browse through our video library to find content that addresses your specific questions or needs.

Our videos are designed to assist you in getting the most out of your Thinkcar diagnostic tablet and to ensure a smooth user experience. If you still have questions after watching our videos, feel free to reach out to our support team via the "Contact Us" page on our website for further assistance.

Most THINKCAR scanners support all US-compliant gas and hybrid passenger vehicles 1996 and newer via the standard OBD2 port - required by law on all vehicles sold in the United States since 1996. If your car was purchased in the US after 1996, you're most likely covered.

For full vehicle compatibility details, visit our Vehicle Coverage Page to confirm your specific year, make, and model before purchasing.

Looking for more coverage? Our Professional Grade Scanners are designed for mechanic shops and advanced users, offering deeper diagnostics across a wider range of systems and vehicle types - including heavy duty and commercial vehicles.

To check the vehicle coverage for your Thinkcar device, follow these simple steps:

1. Visit the official Thinkcar website at thinkcarus.com.
2. Locate the "Vehicle Coverage Search" link on the top left corner of the website.
3. Click on the link, and you'll be directed to the vehicle coverage search page.
4. Select your Thinkcar device model from the dropdown menu.
5. Use the filters provided to find the specific vehicles covered by your device.

Alternatively, if you have a professional Thinkcar tablet, you can also check the vehicle coverage directly from your device:

1. On the home page of your tablet, tap the "Diagnosis" menu option.
2. Follow the prompts to view the list of supported vehicles for your specific device model.

By following these steps, you can easily determine which vehicles are supported by your Thinkcar device. If you need further assistance, feel free to contact our support team through the "Contact Us" page on thinkcarus.com.

You can quickly check TPMS vehicle coverage using our official lookup tool:

TPMS Coverage Tool

1. Select your Thinkcar device model
2. Choose your vehicle make, model, and year
3. View supported TPMS functions and coverage

If you're unsure, our support team can help verify coverage for your vehicle.

Yes, many Thinkcar diagnostic devices support diesel vehicles, but compatibility depends on the type of diesel vehicle and the device you choose.

Standard Diesel Vehicles (Light-Duty)

Most Thinkcar tools support diesel vehicles that follow standard OBD2 protocols (commonly 1996+ in the U.S.).

These are typically:

• Pickup trucks
• Passenger diesel vehicles
• Light-duty diesel engines

Heavy-Duty Diesel & Commercial Trucks

For heavy-duty diesel vehicles, such as commercial trucks, you will need a device specifically designed for heavy duty diagnostics.

Recommended options include:

• PLATINUM HD
• PLATINUM S20
• PLATINUM 399 (with appropriate software coverage coverage)

These tools are built to handle advanced systems and protocols used in commercial diesel vehicles.

How to Check Compatibility

To confirm coverage for your specific vehicle, use our Vehicle Coverage Tool:

Select your device and vehicle details to verify supported functions and compatibility.

Important Notes

• Features may vary depending on the device and vehicle
• Heavy-duty coverage may require additional software or subscription
• Always verify compatibility before purchasing

If you're unsure which device is right for your diesel vehicle, our team can help recommend the best option based on your needs.

AutoAuth is a service that gives technicians the ability to use their aftermarket diagnostic tools to perform secured functions on vehicles through the OBD port that would otherwise be locked by the Auto OEM. New vehicles come enabled with the latest advanced security measures to protect vehicle owners from cyber attacks. AutoAuth works with independent Tool Vendors to ensure tools are AutoAuth certified. This allows Independent Operators to continue to service Security Gateway enabled vehicles. AutoAuth provides the registration service and “unlock codes” to Independent Operator’s service tools to unlock vehicle Security Gateway to perform day to day service.

The secure gateway AutoAuth is a feature that is required by some vehicle manufacturers to ensure the security of their onboard systems when connected to external diagnostic tools or devices. Here is a list of some of the vehicle manufacturers that may require secure gateway AutoAuth:

• FCA (Fiat Chrysler Automobiles)
• GM (General Motors)
• Ford
• BMW
• Mercedes-Benz
• Volkswagen
• Audi
• Porsche

ThinkCar is an authorized tool manufacturer for a growing number of vehicle brands that require secure gateway AutoAuth for diagnostics. We offer a range of diagnostic tools and solutions that are designed to work seamlessly with these vehicles' onboard systems, including the ThinkCar Pro tablet.

If you are a customer who requires secure gateway AutoAuth to access your vehicle's diagnostics, you may be able to choose the ThinkCar Pro tablet as your diagnostic tool when going through the AutoAuth network. Please note that the availability of ThinkCar Pro tablets through the AutoAuth network may vary depending on your specific vehicle make and model, and other diagnostic tools may also be available.

We encourage our customers to always consult their vehicle's user manual or contact the manufacturer directly for information about their vehicle's diagnostic requirements. If you have any questions or concerns about using ThinkCar Pro tablets or any of our other diagnostic solutions, please don't hesitate to contact us for assistance.

Here is a list of some of the secure authentication structures used by vehicle manufacturers to protect their onboard systems:

1. Secure gateway AutoAuth - Used by Fiat Chrysler Automobiles (FCA), General Motors, Ford, BMW, Mercedes-Benz, Volkswagen, Audi, Porsche, and other manufacturers to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.
2. ODX - Used by VAG Group (Volkswagen, Audi, Porsche) to require authorized diagnostic tools and software to obtain security certificates before being able to access the vehicle's systems.
3. GDS2 - Used by General Motors to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.
4. ISTA - Used by BMW to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.
5. Techstream - Used by Toyota and Lexus to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.
6. STAR - Used by Mercedes-Benz to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.
7. CONSULT - Used by Nissan and Infiniti to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.
8. IDS - Used by Ford to require authorized diagnostic tools and software to obtain security certificates and communicate through a secure gateway to access the vehicle's systems.

This is not a comprehensive list, and each manufacturer may have its own unique requirements and protocols for secure authentication. It's important to use authorized and compatible diagnostic tools and software when accessing these systems to ensure their security and reliability.

Yes, Thinkcar diagnostic devices allow you to save, export, and share diagnostic reports, but the method depends on your device model.

Entry-Level & DIY Scanner Devices (Example: Thinkscan Plus
S2, Thinkcheck M70)

These devices allow you to:

• Save diagnostic reports directly to the device
• Export reports using a microSD card
• Transfer files to a computer for printing

This is a simple and effective way to store and print
reports when needed.

Professional Tablets (Platinum Series)

Professional Thinkcar tablets offer more advanced reporting
features, including:

• Exporting reports in common formats (such as PDF)
• Sharing reports directly from the device using the built-in “Share” function
• Sending reports via email or other connected apps

This makes it easy to deliver professional reports to customers or save records digitally.

If you're looking to purchase the vehicle passenger or heavy-duty coverage upgrade for your Thinkcar Platinum tool, you can easily do so through our official website at thinkcarus.com.

• PASSENGER VEHICLE COVERAGE SOFTWARE
• HEAVY DUTY VEHICLE COVERAGE SOFTWARE

Once you've made your purchase, our team will reach out to you to obtain your serial number so that we can provide you with the Tcode that will unlock the software.

It's important to note that some software upgrades can also be purchased directly through the tablet itself, which will unlock the special function you're looking for.

Disclaimer: Please note that Thinkcar does not provide support for software purchases made through any third-party websites or dealers. We can only provide assistance to customers who purchase software directly through our official website. If you have purchased software from a third-party seller or through the tablet, we recommend contacting the seller directly for support. However, if you are experiencing issues with the software and are unable to receive assistance from the seller, we may be able to forward the information to our engineers overseas to investigate the issue further. Please be aware that while we will do our best to provide support, we cannot guarantee that issues with third-party software purchases can be resolved. We highly recommend purchasing software directly through our official website to ensure the best possible experience and support.

If you experience any issues during the purchasing process or need assistance with unlocking the software, please don't hesitate to contact us through our "Contact Us" page and submit a support ticket.

Our customer support team will be happy to assist you with any questions or concerns you may have.

We understand that experiencing issues with your Thinkcar activation code can be frustrating. If your activation code is not working, it could be due to a typing error, or the code may have already been used for another account. Here's what you can do to resolve the issue:

1. Double-check the code: Ensure you have entered the activation code correctly, paying close attention to any similar-looking characters (e.g., 0 and O, 1 and I, 5 and S). It is recommended to copy and paste the code directly from the source to avoid typing errors.
2. Purchased from an authorized dealer: If you have recently purchased your Thinkcar product from an authorized dealer, we recommend reaching out to them first for assistance with your activation code.
3. Purchased from Thinkcarus.com: If you purchased your Thinkcar product directly from our official website (www.thinkcarus.com), we will be able to troubleshoot the issue further. Please complete support ticket via Contact Us page.

If you require any additional help or have further questions, please feel free to contact our customer support team at online@thinkcarus.com or through our contact us page.

At Thinkcar, we are committed to providing you with the latest software updates to enhance the performance and functionality of your automotive tools. The process for downloading software updates depends on whether you have a professional tablet or a DIY product. Here's how to update your ThinkCar product:

For Professional Tablets:

1. Ensure your device is connected to Wi-Fi: To download the latest software updates, make sure your professional tablet is connected to a stable Wi-Fi network.
2. Check for updates: Your tablet will automatically check for available updates and notify you when they are ready to download.
3. Download and install: Follow the on-screen instructions to download and install the software updates. Once the updates are installed, your device may require a restart to apply the changes.

For DIY Products:

If your DIY product has Wi-Fi capabilities:

1. Connect to Wi-Fi: Ensure your DIY product is connected to a stable Wi-Fi network.
2. Check for updates: Your device will automatically check for available updates and notify you when they are ready to download.
3. Download and install: Follow the on-screen instructions to download and install the software updates. Once the updates are installed, your device may require a restart to apply the changes.

If your DIY product does not have Wi-Fi capabilities:

1. Visit our Help section: Go to the footer menu on our website and click on the "Help" link.
2. Locate the software updates page: In the Help section, you will find a dedicated link for software updates. Click on this link to access a list of available updates for various ThinkCar products.
3. Download the update: Find the appropriate software update for your product, and click on the download button.
4. Follow the installation steps: Once the software update is downloaded, follow the provided installation steps to update your device. This may involve connecting your device to a computer via USB and using the provided software to update your device.

If you encounter any issues during the update process or need assistance, please contact our customer support team at online@thinkcarus.com or through the live chat feature available on our website.

We recommend updating your Thinkcar device whenever new software updates are available to ensure the best performance, latest features, and expanded vehicle coverage.

For Professional Thinkcar Tablets (Platinum series), most devices include 1–2 years of free software updates, depending on the model. After this period, the tool will continue to function, but new vehicle coverage and features will require a software renewal.

You can renew your software coverage at any time:

• Passenger Vehicle Coverage
• Heavy-Duty Vehicle Coverage

Keeping your device updated ensures compatibility with newer vehicles and access to the latest diagnostic capabilities.

For DIY devices, you can check for available updates directly on your device. You can also visit the “Software Updates” section in the footer of our website to see if any new updates have been released.

If you are unsure about your update status or which coverage you need, you can Contact Support team for assistance.

If you purchased a vehicle diagnostic product from Thinkcar, the manufacturer, you may have purchased it from one of their official websites or a third-party website. 

• If you purchased directly from thinkcar.com, you purchased it from a Chinese-operated business. 
• If you purchased from thinkcarus.com, you purchased it from the official USA distributor, which provides English-speaking customer service and USA shipping lead time.
• If you purchased from a big retailer like Walmart , Amazon or AliExpress you should contact their customer service team and follow their return and customer procedures. Thinkcarus.com will not be able to assist with returns or customer service for purchases made through third-party retailers.
  

Disclaimer: Please note that if you purchased from mythinkcar.com, you purchased from a third-party Chinese-operated website and Thinkcarus.com will not be responsible for any returns, customer service, defects, or issues. Only those who have purchased from the official website thinkcarus.com are eligible for customer service provided by Thinkcarus.com.

We recommend checking your purchase confirmation email or receipt to see where you made your purchase. This should indicate the website or platform you used to make your purchase.

Please note that this information is provided as a general guideline and may not apply to all situations. If you have any specific questions or concerns about your purchase, please contact the appropriate customer service team for assistance.

You are welcome to complete a support ticket via our contact us page and we will gladly assist you in determining your unique situation.

A: If you need assistance with an order placed through our official website, www.thinkcarus.com, please follow these steps:

1. Visit our website and navigate to the "Contact Us" page to complete support ticket.
2. Open a support ticket by providing the necessary details, including your name, email address, order number, and a description of the issue or question.
3. Submit the ticket, and our support team will respond as soon as possible to help you with your order.

Please be aware that we cannot provide assistance for orders placed through third-party websites or sellers. If you purchased your Thinkcar product elsewhere, we kindly ask that you follow the return and refund process outlined by the original place of purchase. Each retailer may have its own policies and procedures for handling returns and refunds, so it's essential to review their guidelines to ensure a smooth resolution.

If you have any other questions or concerns, feel free to reach out to our support team at online@thinkcarus.com or call (909) 321-5665

We are here to help!

Our system may flag an order for fraud due to various reasons, including but not limited to the following:

1. Incomplete or missing information during the checkout process.
2. Multiple failed payment attempts.
3. Similar shopping activity from known fraudulent customers.
4. International orders with non-recognized IP addresses.
5. A previous completed check out with flagged status
6. No answer or reply when trying to reach provided contact information during check out

To ensure the security of our customers and prevent fraudulent activities, we may request that you sign Docusign documents confirming your order details. This step helps us verify that you are a genuine customer and not a potential fraud risk.

Additionally, for high-ticket items such as our Platinum professional scanners, which cost thousands of dollars, we may also require Docusign documents to confirm your purchase. This extra layer of security helps protect both our customers and our business from potential fraud.

We understand that this may cause some inconvenience, but please know that we take the security of our customers and their transactions very seriously. We appreciate your understanding and cooperation in helping us maintain a safe and secure shopping environment. 

If you have any further questions or concerns, please don't hesitate to reach out to our support team through the "Contact Us" page, and we will be happy to assist you.

If you have purchased your Thinkcar product from our official website (thinkcarus.com), you will receive an email with tracking information once your item has shipped. Please check your email inbox, including spam or promotions folders, for this information. Usually our shipping lead time after receiving your order is 24-48 hours excluding weekends. If your order is an international order, shipping lead times may be longer due to custom and duties information

Additionally, if you created an account on our website during checkout, you can log in to your account to check the order status and access tracking information. We highly recommend creating an account on our website to keep track of your order history and save payment information for easier future checkouts.

Please note that if you purchased from a third-party seller, we are not responsible for any lost packages or delays. In such cases, you should reach out to the authorized dealer directly, as we cannot access tracking information or order status for purchases made through other sellers.

If you are not receiving a response from the seller, you are welcome to open a support ticket via the "Contact Us" page on our website. Our representatives will investigate the issue and provide further guidance as needed.

If you would like to return your Thinkcar order, please note the following:

1. If you purchased your product directly from our official website (thinkcarus.com), you can submit a return request by contacting our support team via the "Contact Us" page. Provide your order details and the reason for the return, and our team will guide you through the return process.
2. If you purchased your Thinkcar product from a third-party seller, you must contact the original seller for return information, as we do not accept returns for products not purchased directly from our official website.
3. If you purchased your Thinkcar product from an authorized dealer, please follow their specific return process, as each dealer may have different return policies and procedures.

Before returning a product, we recommend checking the return policy of the original seller or authorized dealer to ensure your return is in compliance with their terms and conditions.

Please be aware that customers are responsible for return shipping costs for buyer's remorse returns or No longer need return reasons. If you are interested in a replacement for a defective item, you will need to open a support ticket with our team. If your case is approved, we will ship out a new, working product as a replacement.

In cases where Thinkcar provides you with a return label, be aware that it is a discounted return label. The cost of the return shipping will be deducted from your refund amount once items are received at our return facility. By using the provided return label, you acknowledge and accept that your refund will be reduced by the applicable return shipping cost.

If you have any additional questions or concerns, please don't hesitate to reach out to our support team through the "Contact Us" page, and we will be happy to help.

We understand how frustrating it can be to receive a damaged or defective item. If you've received a damaged or defective item, please follow the steps below to resolve the issue.

Please note that we can only provide assistance for items purchased through our official website, thinkcarus.com. If you purchased from a third-party seller or a Chinese-operated website, you'll need to contact them directly for assistance.

1. Report the issue within 30 days of the delivery date. We cannot guarantee assistance for damaged or defective items reported more than 30 days after delivery. If item becomes defective after the 30 days due to manufacturer defect, follow the "Warranty" policy for return.
2. Open a support ticket through the "Contact Us" page on our website. Provide your order information and a description of the issue.
3. Attach photos of the damaged or defective item, as we may require visual evidence to properly address the issue.
4. If instructed, return the original item to our Returns Center. If the item is not received, we reserve the right to reverse the refund or charge for a replacement unit.

We will work diligently to provide a resolution for your damaged or defective item. If you have any further questions or concerns, please don't hesitate to reach out to our support team through the "Contact Us" page, and we will be happy to assist you.

Thinkcar's return policy applies only to items purchased directly from our official website, thinkcarus.com. We do not accept returns for items purchased from third-party sellers or other websites. Our return policy includes the following:

1. Returns are accepted within 30 days from the date of purchase or delivery date.
2. If your item is damaged or missing parts, please submit a support ticket through the "Contact Us" page on our website. Provide your order details and a description of the issue, and our team will assist you.
3. To be eligible for a return, the item must be in its original, undamaged condition, disassembled (if the item(s) were originally delivered disassembled), and in its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that's similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150lbs.
4. For buyer's remorse returns or items returned due to no fault by Thinkcar, customers will be responsible for return shipping costs. We can provide a discounted shipping label, and the cost will be deducted from your refund once the item is received at the return facility.

There are some items that cannot be returned:

• Open Box (Items Cannot be Returned or Replaced)
• Final Sale Items
• Gift cards/Software
• Personalized items
• Bundled items at discounted rates, e.g., "5 for $25" (unless the entire bundle is returned)
• Items marked "Non-Returnable" on the sale page
• Replacement
• Defective items

Note: If an order is returned to us because you refused delivery, we will charge the appropriate return costs and they will be deducted from your refund.

If you have any additional questions or concerns about Thinkcar's return policy, please don't hesitate to reach out to our support team through the "Contact Us" page, and we will be happy to help.

When you place an order from our official website (thinkcarus.com), we offer free standard ground shipping for domestic orders within the continental United States. If you prefer express shipping, the cost will be calculated during the checkout process based on your location and shipping preferences.

For international orders, please note that customers are responsible for shipping costs and any applicable customs duties or taxes. These fees will be calculated and displayed during the checkout process. If you have any questions or concerns regarding shipping fees, feel free to reach out to us through the "Contact Us" page on our website, and our team will be happy to assist you.

Yes, we do offer international shipping for Thinkcar products. To place an order, please visit our official website at thinkcarus.com. Shipping costs will be calculated during the checkout process based on your location.

After we receive your order, an account representative will reach out to you to gather additional information required for customs clearance and duties. Please note that any applicable customs duties or taxes are the responsibility of the customer.

Additionally, we ship to all U.S. territories, including Puerto Rico, Hawaii, Guam, and others. Rest assured, we strive to provide our customers with a seamless and convenient shopping experience, no matter where they are located.

While we do not directly offer a payment plan through Thinkcar, customers are welcome to purchase from our official website (thinkcarus.com) using our "Buy Now, Pay Later" partners like Afterpay, Klarna, and ShopPay. These payment options allow you to split your purchase into smaller, more manageable installments.

Additionally, we accept express payment methods such as PayPal, Amazon Pay, Google Pay, and Apple Pay for your convenience.

If you need assistance placing an order or have any questions regarding payment options, please don't hesitate to contact us at (909) 321-5665, and our team will be more than happy to help.

Yes, when you purchase a Thinkcar product from our official store (thinkcarus.com), it comes with a 1-year limited warranty. Please be aware that this warranty only covers defects in materials and workmanship under normal use.

The warranty will be voided if the product is misused, damaged, or modified. To ensure the warranty remains valid, please follow the proper usage guidelines and handle your Thinkcar device with care.

We would like to emphasize that we are not responsible for any purchases made through third-party sellers and cannot honor warranties for products obtained from such sources. If you have purchased a Thinkcar product from a third-party seller, please reach out to the original point of purchase for any warranty or support concerns. It is always recommended to purchase directly from our official store (thinkcarus.com) to ensure you receive a genuine product with the full benefits of our 1-year limited warranty and support services.

If you experience any issues with your product and need to request a warranty claim, please submit a support ticket through the "Contact Us" page on thinkcarus.com. Our support team will evaluate your claim and provide assistance accordingly.

We understand that mistakes happen, but please note that we are not responsible for errors in the shipping address provided during the checkout process. Once the carrier has delivered the items to the address specified, we have limited control over the situation. In this case, we recommend that you take the following steps:

1. Pick up the items: If possible, make an effort to retrieve the items from the old address. You may want to contact the current resident or the building management to see if they can assist you in retrieving the package.
2. Contact the carrier: Get in touch with the carrier responsible for the delivery to inquire about their suggestions or options for resolving the issue. They may be able to provide guidance on how to proceed or offer alternative solutions.
3. Assume responsibility: It's important to understand that Thinkcar cannot be held responsible for any items lost or delivered to the wrong address due to an error made during the checkout process. We fulfill our responsibility by shipping the items to the address provided by the customer.

Disclaimer: If you wish to receive a refund for the items, they will need to be returned to us in their original condition. Please reach out to our customer support team for further assistance regarding the return process.

We apologize for any inconvenience caused, and we appreciate your understanding that it is the customer's responsibility to ensure the accuracy of the shipping address during checkout.

We understand that dealing with lost or stolen orders can be frustrating. While we empathize with your circumstances, please note that we are not responsible for lost or stolen items once they have been delivered to the address provided during checkout. We fulfill our responsibility by shipping the items to the address specified by the customer.

We highly recommend continuing to work with the local authorities regarding the theft and providing them with any necessary information or documentation. They will be better equipped to handle the situation and investigate the matter further.

Here are the recommended steps to take;

• Contact the carrier & File a claim
• File a claim with Police
• Contact local authorities

If you have any further questions or require additional assistance, please don't hesitate to reach out to our customer support team.

If you need assistance with your Thinkcar scanner, the best way to reach our tech support team is by submitting a support ticket through the "Contact Us" page on our website. To submit a support ticket, follow these steps:

1. Visit our official website at thinkcarus.com.
2. Scroll down to the bottom of the page and click on the "Contact Us" link.
3. Fill out the support ticket form with your name, email address, and a brief description of the issue you're experiencing. Be sure to include any relevant details or error messages to help our team better understand your concern.
4. Click on the "Submit" button to send your support ticket. Our tech support team will review your request and get back to you as soon as possible to provide further assistance.

Please note that we do not provide support for defective items purchased from third-party sellers. If you have purchased your Thinkcar scanner from a third-party seller and are experiencing issues, we recommend contacting the original seller for assistance.

If you have any additional questions or concerns, please don't hesitate to reach out to our support team through the "Contact Us" page, and we will be happy to help.

The best method to submit feedback to our engineers and Tech Support team is through your Thinkcar tablet itself. On the home screen of your device, simply tap the "Feedback" button. This direct communication channel ensures that your issues are looked into promptly and effectively.

We want to remind you that Thinkcar tablets are a constantly evolving product, and your feedback plays a crucial role in helping us identify and fix any issues. When a bug fix or enhancement is developed based on customer feedback, it will be incorporated into the next software update. 

To take full advantage of these updates, always make sure your professional scanner is up-to-date with the latest software. This will allow you to benefit from bug fixes, coverage updates, and other improvements that come with each update.

If you are still experiencing issues, you are welcome to open a support ticket via our "Contact us" page.

Creating an account for your Thinkcar vehicle diagnostic tablet is simple and easy. Just follow these steps:

1. Power on your ThinkCar diagnostic tablet and ensure it is connected to the internet via Wi-Fi.
2. Locate and launch the ThinkCar app on the tablet's home screen.
3. On the app's welcome screen, you'll find options to "Sign In" or "Sign Up." Tap on "Sign Up" to create a new account.
4. Enter your email address and create a strong password. Make sure to use a valid email address, as it will be used for account verification and password recovery.
5. Read and accept the terms and conditions and privacy policy by checking the appropriate boxes.
6. Tap "Sign Up" or "Register" to submit your information. You will receive a confirmation email shortly.
7. Open the confirmation email and click on the verification link provided to activate your account.
8. Return to the Thinkcar app or device, sign in with your new account credentials, and start enjoying the features and benefits of your Thinkcar vehicle diagnostic tablet.

If you encounter any issues during the account creation process or need further assistance, please don't hesitate to contact our support team via our Contact Us page or by phone at (909) 321-5665. 

We're here to help!

If you're experiencing issues logging in to your Thinkcar tablet, there are several common causes to consider:

1. Using a different email than the one you originally signed up with: Ensure you're entering the email address you used when creating your Thinkcar account.
2. Misspelling your email or password: Double-check your email and password for any typos or errors. Make sure you're entering them correctly, paying attention to capitalization and any special characters.
3. Entering the wrong password: It's possible that you might be entering an incorrect password. If you can't remember your password, use the "Forgot Password" feature on the login screen to reset it. You'll receive instructions on how to create a new password via your registered email address.

If you've tried the above solutions and are still having trouble logging in, please contact our support team by submitting a ticket through the "Contact Us" page on thinkcarus.com or calling us at (909) 321-5665 for further assistance.

It's essential to understand that the login information for the Thinkcar website and your Thinkcar device is separate and works independently from each other.

If you need to reset your password for the official Thinkcar website (thinkcarus.com), follow these steps:

1. Go to the login page and click on the "Forgot Password" or "Reset Password" link.
2. Enter your registered email address and follow the prompts provided.
3. You will receive an email with instructions on how to create a new password.

If you're experiencing issues logging in to your Thinkcar device, ensure you're using the same login information you used when registering the device. Pay attention to any misspellings in your email and password, as these are common factors for login issues.

Please note that we do not have control over third-party Chinese websites' login systems. If you're trying to access a third-party website, you will need to contact them directly for further assistance.

If you have checked your login information and still cannot access your Thinkcar device, please submit a support ticket through the "Contact Us" page on thinkcarus.com for further assistance. Our support team will help you resolve the issue as soon as possible.

The serial number is an essential piece of information needed for various purposes, such as registering your Thinkcar diagnostic tablet or requesting technical support. To locate the serial number for your Thinkcar diagnostic tablet, follow these steps:

1. Check the back of the tablet: The serial number is usually printed on a label affixed to the back of the tablet or device. It might be a combination of letters and numbers.
2. Examine the packaging box: If you still have the original packaging box, you can also find the serial number printed on a label or sticker attached to the box.
3. Professional diagnostic tablets – Activation card: For our professional diagnostic tablet users, an activation card is included in the package. This card contains both the serial number and an activation code for your device. Make sure to keep this card in a safe place for future reference.

If you are unable to locate your serial number or have misplaced the activation card, you can request a new one by completing a support ticket:

1. Visit our contact page: Go to the Thinkcar website and navigate to the "Contact Us" page.
2. Complete a support ticket: Fill out the contact form with your name, email address, and a detailed description of your issue, mentioning that you need assistance in locating or obtaining a new serial number.
3. Await a response: Our customer support team will review your request and get in touch with you as soon as possible to provide further assistance.

Remember, if you need any help or have any questions, feel free to contact our customer support through the Contact Us page on our website.

Performing a factory reset on your Thinkcar Platinum scanner will restore it to its original settings and erase any user data. Please note that this process is irreversible, so make sure to back up any important data before proceeding. Here are the steps to perform a factory reset:

1. Power on your Thinkcar Platinum scanner and navigate to the main menu.
2. Tap the "Settings" icon, which usually looks like a gear (This is found on the top right corner of the home screen).
3. Scroll down and select "Settings"
4. Tap on "Factory Data Reset" to initiate the reset process.
5. You may be prompted to confirm your decision or enter your password (if applicable). Follow the on-screen instructions to proceed with the reset.
6. The Thinkcar Platinum scanner will reboot, and the factory reset process will begin. This may take a few minutes, so please be patient and avoid turning off the device during the process.
7. Once the factory reset is complete, your Thinkcar Platinum scanner will restart and display the initial setup screen. You can now set up your device as if it were new.

If you need further assistance or have any questions, please feel free to submit a support ticket through the "Contact Us" page on our website, and our team will be happy to help.

We understand that experiencing issues with your Thinkcar activation code can be frustrating. If your activation code is not working, it could be due to a typing error, or the code may have already been used for another account. Here's what you can do to resolve the issue:

1. Double-check the code: Ensure you have entered the activation code correctly, paying close attention to any similar-looking characters (e.g., 0 and O, 1 and I, 5 and S). It is recommended to copy and paste the code directly from the source to avoid typing errors.
2. Purchased from an authorized dealer: If you have recently purchased your Thinkcar product from an authorized dealer, we recommend reaching out to them first for assistance with your activation code.
3. Purchased from Thinkcarus.com: If you purchased your Thinkcar product directly from our official website (www.thinkcarus.com), we will be able to troubleshoot the issue further. Please complete support ticket via Contact Us page.

If you require any additional help or have further questions, please feel free to contact our customer support team at online@thinkcarus.com or through our contact us page.

If you're having trouble connecting your Thinkcar scanner to Wi-Fi, please follow these troubleshooting steps:

1. Check your Wi-Fi password: Make sure you're entering the correct Wi-Fi password for your network. Passwords are case-sensitive, so pay attention to capitalization and any special characters.
2. Double-check for misspellings: Ensure you're entering the Wi-Fi network name (SSID) and password accurately, without any typos or errors.
3. Restart your Thinkcar scanner and Wi-Fi router: Sometimes, restarting both devices can resolve connectivity issues. Turn off your Thinkcar scanner and unplug your Wi-Fi router for about 30 seconds. Then, plug your router back in and wait for it to establish a connection. Finally, turn on your Thinkcar scanner and try connecting to Wi-Fi again.
4. Clear the cache on your Thinkcar scanner: Clearing the cache can help resolve any connectivity issues caused by stored data. To clear the cache, navigate to the settings menu on your Thinkcar scanner, select "Apps" or "Application Manager," find the Wi-Fi-related app, and tap on "Clear Cache." After clearing the cache, try connecting to Wi-Fi again.

If you've tried these troubleshooting steps and are still unable to connect your Thinkcar scanner to Wi-Fi, please submit a support ticket through the "Contact Us" page on our website. Our team will be happy to assist you with resolving the issue.

If you are experiencing issues with your Thinkcar device not pairing via Bluetooth, please follow these steps to troubleshoot the problem:

1. Make sure your Thinkcar device is powered on and within range of your tablet or smartphone.
2. Check that Bluetooth is enabled on your tablet or smartphone.
3. Restart your Thinkcar device and your tablet or smartphone to refresh the connection.
4. Look for your Thinkcar device's serial number in the list of available Bluetooth devices on your tablet or smartphone.
5. Verify that no other devices are connected to your Thinkcar device via Bluetooth.

Note: If the above does not work, clear cache on your device and re-do above steps.

If you've tried the above steps and still cannot pair your device, please contact our support team by submitting a ticket through the "Contact Us" page on thinkcarus.com or calling us at (909) 321-5665 for further assistance.

Please note that if your device is defective and was not purchased through our official website, thinkcarus.com, you will need to contact the third-party seller for assistance with the defective item. We are not responsible for any issues with devices purchased from other sources.

Clearing the cache on your Thinkcar Platinum scanner can help improve performance and resolve issues. To clear the cache, follow these steps:

1. Power on your Thinkcar Platinum scanner and navigate to the main menu.
2. Tap the "Settings" icon, which usually looks like a gear or cogwheel.
3. Scroll down and select "Apps" or "Application Manager" to view the list of installed applications.
4. Locate the Wi-Fi-related app or any other app you'd like to clear the cache for, and tap on it.
5. In the app information screen, tap on the "Clear Cache" button. This action will delete any temporary data stored by the app.
6. Restart your Thinkcar Platinum scanner to ensure the changes take effect.

For more information and visual guidance on clearing the cache and other troubleshooting tips, you can visit our official YouTube channel, where we provide a range of instructional videos for Thinkcar users.

If you need further assistance, please feel free to submit a support ticket through the "Contact Us" page on our website, and our team will be happy to help.

Changing the language on your Thinkcar Platinum scanner is a simple process. Follow these steps to change the language settings:

1. Power on your Thinkcar Platinum scanner and navigate to the main menu.
2. Tap the "Settings" icon, which usually looks like a gear or cogwheel.
3. Scroll down and select "Language & Input" or a similar option.
4. Tap on "Language" or "Select Language" to view the list of available languages.
5. Browse the list and select your desired language by tapping on it.
6. The Thinkcar Platinum scanner will now display text and menus in the selected language.

If you need further assistance or have any questions, please feel free to submit a support ticket through the "Contact Us" page on our website, and our team will be happy to help.

Absolutely! We have a dedicated YouTube channel where you can find a variety of helpful videos that demonstrate how to use our Thinkcar vehicle diagnostic tablets. Our channel features live demos, screen recordings, and step-by-step tutorials that cover various functions and features of our devices.

To access our YouTube channel, simply search for "Thinkcar" on YouTube or follow the link provided on our official website, thinkcarus.com. Browse through our video library to find content that addresses your specific questions or needs.

Our videos are designed to assist you in getting the most out of your Thinkcar diagnostic tablet and to ensure a smooth user experience. If you still have questions after watching our videos, feel free to reach out to our support team via the "Contact Us" page on our website for further assistance.

Yes, your Thinkcar Professional Tablet does need to be charged to function properly. You can conveniently charge it using the USB cable provided with the device. Simply connect the cable to the tablet and a suitable power source to ensure your tablet remains powered and ready for use.

You can use the USB port to do the following;

1. Updating device software: The USB port can be used to connect the device to a computer and download software updates to ensure that the device is functioning optimally and has the latest features.
2. Saving and transferring data: The USB port can be used to transfer data, such as diagnostic reports, from the device to a computer for storage or analysis.
3. Powering the device for initial set up: The USB port can be used to power the device during the initial set up process, allowing you to use the device without having to connect it to a vehicle. This can be done via wall charger or connecting it to other device like computer.
4. Connecting to other devices: The USB port can be used to connect the device to other devices, such as a computer or a printer, for additional functionality and versatility.

If you experiencing login issues with your Thinkcar device, please submit a support ticket through the "Contact Us" page on thinkcarus.com for further assistance.Our support team will help you resolve the issue as soon as possible.

If you're experiencing IP restrictions after purchasing the product in the USA and sending it to another country, you'll need to request a location release through a support ticket. To do this, please follow these steps:

1. Contact the original seller: Since the seller you purchased the product from has control over your serial number and related information, it's important to reach out to them first to initiate the location release process.
2. Submit a support ticket: Along with contacting the seller, you'll need to submit a support ticket with our customer support team. Provide your product's serial number, the country it was originally purchased in (USA), and the destination country where you're currently facing IP restrictions.
3. Await a response: Our customer support team will work closely with the original seller to verify your information and lift the IP restrictions on your product. Once the process is complete, you'll be notified, and your product should function normally in the destination country.

Please note that the location release process may take some time, as it is typically handled by engineers overseas. For this reason, you may need to wait for approximately 24 to 48 hours for your request to be approved.

During this time, our customer support team will be in constant contact with you to provide updates on the status of your request. Once we have received approval and removed the IP restrictions on your product, we will notify you immediately so that you can enjoy your product without any issues.

Please note that the location release process may take some time, so we appreciate your patience and understanding as we work to resolve your issue.

A: To become a ThinkCar dealer, simply follow these steps:

1. Visit our website, www.thinkcarus.com, and
2. complete the "Become a Dealer" application form with your personal and business information, ensuring that all fields are accurately filled out.
3. Submit your application.

Important to know: To become a wholesale deler with Thinkcar, it is required that you have a functional website as a minimum requirement. This is essential to facilitate communication between your company and its customers regarding various aspects such as orders, returns, and warranty inquiries.

Once your application is received, a ThinkCar account manager will review your information and reach out to you with any additional requests or requirements. Our team is dedicated to helping you become a successful dealer, and we will provide the necessary guidance and support throughout the process.

If you have any questions or need assistance, please don't hesitate to contact our support team at online@thinkcarus.com or (909) 321-5665.

Required Information

• Business Information
• Functional and Operating Website
• Business Lisence or Tax Indentification Document
• Resale Certificate
• Sellers Permit (CA Only)

IMPORTANT REMINDER: Due to our current business structure, Thinkcar Tech Inc. is not accepting any Amazon, eBay third party seller accounts. If you are soley selling our products on these third-party platforms, your application will be denied.